Full-Stack Software Developer

About Us Sauti today is a customer-growth operations partner —not “just a call center.” We build and run the people + systems + automation that turn customer interactions into measurable outcomes: higher response rates, higher conversions, higher attendance, and fewer drop-offs . Who we are Sauti Contact Center is an AI-assisted, multi-channel engagement engine that helps businesses acquire, activate, retain, and support customers across: Voice (inbound/outbound) SMS WhatsApp Email Social/DMs What we do (in plain terms) We run high-volume, high-quality conversations that move people from interest → action : Lead follow-up & conversion (speed-to-lead, qualification, booking, closing support) Customer support & retention (inquiries, issue resolution, renewals, win-backs) Campaign execution (product launches, promos, reactivations, collections-lite reminders) Event growth ops (registrations, confirmations, attendance driving, post-event surveys) How we deliver results We combine: Trained agents with clear scripts, QA, and performance management Automation & AI for routing, personalization, conversation intelligence, and consistency CRM-first execution (Zoho/Dynamics style thinking): every interaction is tracked, tagged, and usable for next actions Reporting that matters : response rates, conversion, drop-off points, reasons, and next-step recommendations What makes Sauti different now Outcome-driven : we sell conversion and continuity , not “calls.” Multi-channel by default : we meet the customer where they actually respond. Systems-minded : we don’t just work the list—we improve the funnel. Fast execution : campaigns and workflows go live quickly, then we optimize weekly. Job Description This is a remote position. We’re seeking a Full-Stack Software Developer to own end-to-end delivery of features, from design and implementation to documentation and deployment. In addition to hands-on coding, you’ll manage our GitHub org—structuring repos, maintaining documentation, and driving our GitHub-based workflows (issues, PRs, Actions, Projects, Wikis). Key Responsibilities: Client & Partner Engagement: Serve as the primary technical liaison for strategic partners and clients. Lead discovery workshops to gather requirements, translate business needs into technical solutions, and set realistic delivery expectations. Deliver technical presentations, demos, and training sessions to non-technical stakeholders. Proactively manage stakeholder communication—provide status updates, handle change requests, and escalate risks. GitHub Repository Management: Create and organize repositories with clear naming conventions and branch protection rules. Set up and enforce PR templates, issue templates, and CODEOWNERS. Maintain project boards (Kanban) and milestones for sprint planning. Keep code and docs in sync via GitHub Wiki or Markdown files. CI/CD & Automation: Author and maintain GitHub Actions workflows for build, test, and deploy. Automate common tasks (linting, security scans, release tagging). Solution Design & Architecture: Lead design reviews; propose tech stacks and system architectures that balance scalability, maintainability, and cost. Full-Stack Development: Write clean, efficient, well-tested code across front-end (React, Angular, Vue.js) and back-end (Node.js/Express, Python/Django, Java/Spring, .NET Core). API & Integration: Design and build REST/GraphQL APIs; integrate payment gateways (MPesa, Stripe), CRMs (Zoho, Salesforce), AI/ML services. Cloud Infrastructure: Collaborate with DevOps to deploy/monitor on AWS, Azure, or GCP; use Docker, Kubernetes, Terraform, and GitHub Actions for IaC deployments. Quality & Security: Enforce secure coding standards and data-protection compliance (GDPR, CCPA). Develop unit, integration, and end-to-end tests; conduct thorough code reviews using GitHub’s review tools. Mentorship & Leadership: Mentor junior developers in GitHub best practices, code organization, testing, and documentation standards. Performance Optimization: Profile and optimize performance at both code and infrastructure levels. Collaboration & Communication: Participate in agile ceremonies; keep stakeholders updated via GitHub Issues, pull requests, and project boards. Requirements Client-Facing Skills: Proven ability to engage directly with clients and partners—facilitate requirements gathering, present technical solutions, and manage expectations. Strong verbal and written communication skills; able to simplify complex technical concepts for non-technical audiences. GitHub Expertise: 3+ years managing codebases on GitHub (repos, branches, PRs, Issues, Projects, Wikis). Hands-on with GitHub Actions for CI/CD and automations. Version Control: Deep understanding of Git workflows (feature branches, rebasing, merge vs. PR). Front-End: Strong with React, Angular, or Vue.js + HTML5/CSS3/Tailwind. Back-End: Expertise in Node.js/Express, Python/Django, Java/Spring, or .NET Core. Databases: Proficient with SQL (Postgres, MySQL) and NoSQL (MongoDB, DynamoDB). Cloud & DevOps: Experience deploying on AWS/Azure/GCP, containerization (Docker/K8s), IaC (Terraform), and GitHub-based CI/CD. Testing & QA: Skilled with automated testing frameworks (Jest, Mocha, PyTest, JUnit) and TDD. Preferred Skills Mobile: React Native or Flutter. AI & Automation: Integrating ML models, chatbots (OpenAI, TensorFlow). CRM/ERP: Zoho Creator, Salesforce, NetSuite integrations. Security: OWASP Top 10, OAuth2/JWT/SAML, passkeys. Leadership: Prior technical team lead or architect experience. Benefits Here are the Benefits we offer to support your growth, health, and work–life balance: Competitive Compensation & Bonuses Salary benchmarked to industry standards plus performance-based bonuses. Comprehensive Health Coverage After a period of working for us Medical, dental, and vision plans for you and your dependents. Generous Paid Time Off – 20 days of PTO per year (increasing with tenure) – 7 paid company holidays – Flexible sick leave Professional Development – Annual training stipend (conferences, courses, certifications) – Mentorship programs and lunch-and-learn series Remote-First Flexibility – Work-from-home allowance (equipment stipend) – Flexible hours—core overlap only when needed Wellness & Work-Life Perks – Monthly wellness stipend (gym, meditation apps, etc.) – Quarterly team retreats and virtual social events Cutting-Edge Projects The chance to work on AI-driven fintech platforms, large-scale e-commerce systems, and strategic cloud-migration initiatives.