Full-Time MSP Network Engineer/Consultant - Remote

Full-Time MSP Network Engineer/Consultant - Remote

About Us

Promenet Inc. is one of New York City’s premier providers of IT consultation, network integration, and managed services. We help our clients design, implement, and maintain their IT infrastructures. We’re technology experts with a history of successful consultation and ongoing support.

Founded in 1999, we’re privately held and funded, and we’ve been growing steadily since our inception. We operate from Manhattan’s Financial District, serving clients headquartered in the tri-state area and coordinating as needed with their branch offices.

Most of our clients are organizations in the 25 – 5,000-user range. We’re experienced in a variety of vertical industries, and have longstanding clients in financial services, independent K-12 education, higher education, non-profit, healthcare, legal services, retail, media/entertainment, government, and hospitality/casinos.

A career with us is an excellent opportunity to learn directly from a senior engineer while working on a broad array of interesting and challenging projects. Each of our engineers works under a member of our senior engineering team. With decades of hands-on implementation experience, these senior engineers are able to advise our Level-3, Level-2, and Level-1 talent on how best to tackle any issues that may arise during a project.

About This Position

We are seeking an experienced and passionate Network Engineer/Consultant to join our company. The ideal candidate will have a good understanding of RMM platform, such as N-able RMM , ConnectWise Automate , Atera , Datto RMM , Kaseya VSA , NinjaOne , ManageEngine RMM Central.

In this role, you will be responsible for monitoring, management, and maintenance of Remote Monitoring and Management platform, assessing existing IT infrastructures to address any incoming alert.

You will review, categorize, and act on automated alerts generated by lightweight RMM agents installed on client machines. Continuously audit alert rules across client environments to eliminate false positives. Prevent ticket fatigue so other technical teams only see actionable alerts.

You will also deploy RMM agents, network probes, and standard monitoring policies when a new client signs on. Cleanly remove agents, revoke permissions, and export inventory records when a contract ends.

You will coordinate automated OS and third-party patch schedules around each client's business hours. Troubleshoot failed patches on critical servers/devices to ensure monthly compliance targets are met.

Candidates should be adaptable and eager to research and learn new technologies and skills. They should be open to feedback, willing to update their knowledge, and stay up-to-date with the latest industry trends.

Special requirement for this position

The Engineer must work one shift from 16:00 until 4:00 next day (12 hours) Saturday or Sunday.

The rest 28 hours (up to 40 hours per week) will be scheduled during the working days Monday – Friday.

Responsibilities

· Maintain MSP platform core functionalities

· Monitoring active alerts on client networks

· Communicate with clients daily regarding active alerts and troubleshooting steps

· Onboarding and managing of client devices on MSP platform

· Daily hands-on interaction with network, systems, cloud

· Fulfill certification and training roadmap as set forth by senior staff and management

· Work outside of standard business hours as needed (i.e. firmware updates)

- Troubleshoots infrastructure problems and working with a team to resolve large-scale production issues.

· Responds to customer incident tickets promptly and maintain regular contact with customers for the duration of the incident.

Required Qualifications

· Knowledge and experience working on an RMM platform, such as N-able RMM , ConnectWise Automate , Atera , Datto RMM , Kaseya VSA , NinjaOne , ManageEngine RMM Central

· Network protocols: TCP/IP, DNS, DHCP, and VPN

· Switching & routing technologies, specifically Cisco, Meraki, and Aruba

· Ability to think critically, excellent reasoning and troubleshooting skills

· Strong interpersonal and communication skills, both written and verbal, with a keen attention to detail. Proper phone etiquette is a must!

· Ability to think critically. Excellent reasoning and troubleshooting skills.

· Minimum of a Bachelor's degree in an IT-related major or equivalent experience.

· Willingness to dedicate personal time to the pursuit of knowledge and furtherance of career.

Helpful Qualifications

· NAC technologies, specifically Cisco ISE and Aruba Clearpass

· Voice technologies: Call Manager, Unity, Presence, CCX

· Industry certifications, specifically Cisco, Meraki, Aruba, and VMware

· Experience working with monitoring protocols like SNMP and API

· Experience with both internal and client facing technical work

· Previous experience with ticketing systems, such as Autotask or ConnectWise

· Familiarity with client-facing technical work and consulting services

We offer

· Full time remote job

· Consultant/freelance type of agreement – you will be responsible to file your own taxes

· Trial period is 3 months

· Salary – from $36,000 per year depending on experience and qualifications