Full Time: Paramedic II (Medical Technician)

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Pay Rate: $29-$32/hour

SUMMARY

The Paramedic II plays a pivotal role in delivering hospital-level acute care directly in patients’ homes as part of an innovative hospital-at-home care model. This role leverages clinical expertise, mobile technology, and interdisciplinary teamwork to ensure high-quality, patient-centered care outside traditional hospital walls. This role improves patient outcomes by working closely with interdisciplinary teams.  The Paramedic II functions with an expanded scope of practice under approved medical protocols and direct delegation by a hospital physician to provide timely patient-centered interventions.  

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Drive DispatchHealth branded vehicle to meet patients at their place of need and load/unload supplies for daily activities (averaging 6-8 visits per 10 or 12 hour shift as scheduled). 

• Don and doff PPE appropriately and maintain strict infection prevention strategies.   

• In-Home Acute Clinical Care: Provide high-acuity care in the patient’s home setting for conditions such as infections, heart failure, pneumonia, and post-surgical recovery—offering an alternative to inpatient hospitalization. 

• Clinical & Environmental Assessments: Conduct thorough physical exams and assess the home environment for safety and factors that may impact recovery or the plan of care. Identify and escalate any deviations that could compromise patient outcomes. 

• Care Coordination with Virtual Team: Serve as an on-site extension of the virtual care team. Maintain real-time communication with the remote command center nurse and 
  physician to report findings, collaborate on care decisions, receive treatment orders, and ensure all aspects of the care plan are executed safely and effectively. 

• Crisis & Rapid Response Support: Respond to crisis situations and rapid response alerts in the home environment, providing necessary interventions based on hospital orders and standing order protocols. 

• Patient & Caregiver Education: Deliver personalized education regarding disease management, medication regimens, treatment expectations, and when to seek help. Use both verbal coaching and written materials to reinforce understanding. 

• Documentation & Compliance: Document all assessments, interventions, communications, and outcomes in the electronic health record (EHR) system(s) in real time. Ensure care is delivered according to program protocols and clinical standards 

• Interdisciplinary Collaboration: Collaborate with physicians, advanced practice providers, case managers, social services, and community partners to ensure continuity of care. Act as a liaison between the patient and healthcare system to eliminate gaps in care or missed services. 

• Program Support & Leadership (as assigned): Participate in research initiatives, support program development, and mentor new staff as directed by leadership. Represent the program in community outreach or quality improvement activities when needed. 

• Adhere to all medical protocols, guidelines, and legal regulations.   

• Responsible for equipment use, care, and allocation.   

• Appropriately restock and clean equipment at shift end.

 

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES

• Additional duties as assigned

QUALIFICATIONS

Education:

• High School Diploma or GED 

• Current BLS and ACLS Certifications 

• Active licensure or certification to perform as a Paramedic within the state of employment per state requirement. 

Experience:

• Previous trainer or instructor experience   

• Previous Critical Care experience 

• Previous Mobile Integrated Healthcare (MIH) experience 

• Community Paramedic Certification

• Minimum two (2) years of patient facing experience.

• Experience with comprehensive history gathering and documentation within EMR   

• Experience with procedural skills such as vascular access, medication administration, wound care, etc.

Other Requirements: 

• Valid driver’s license and acceptable driving record in accordance with DispatchHealth’s driving and insurability policies.

• Flexibility to work evenings, weekends, and holidays as needed.   

• Ability to travel to other markets approximately 10% based on business needs.

• May be required: TB, MMR, Varicella, Hep-B, and Influenza

Skills/Abilities:

• Excellent verbal, written, and interpersonal communication skills with the ability to build rapport and trust with patients, families, and team members and deliver professional clinical presentations and patient summaries.

• Demonstrated leadership, coaching, teaching, and educational facilitation skills.

• Ability to adhere to established standards for educational quality.

• Proficiency with basic computer applications and educational technology tools.

• Demonstrated ability to work collaboratively within interdisciplinary teams to deliver patient care with flexibility, accountability, and professionalism.

• Demonstrates sound clinical judgment, critical thinking, and a commitment to continuous learning while functioning independently under the supervision and delegation of the Medical Director.

PHYSICAL DEMANDS

The physical demands described below are representative of essential functions of this position and are required to safely perform the duties of the role, with or without reasonable accommodation.

• Regularly sit, stand, walk, reach, bend, stoop, kneel, crouch, squat, and climb stairs while providing patient care and transporting equipment.

• Lift, carry, push, pull, and maneuver clinical equipment weighing up to approximately 50 pounds.

• Transport equipment over various surfaces, including uneven terrain, sidewalks, and stairs.

• Provide patient care in confined, non-traditional, or variable environments with limited space for movement.

• Assist with repositioning patients using appropriate body mechanics and available equipment.

• Demonstrate sufficient manual dexterity to operate medical equipment, perform clinical procedures, and complete electronic documentation.

• Utilize visual acuity, including near and distance vision, color vision, peripheral vision, depth perception, and focus adjustment necessary for patient assessment and point-of-care testing.

• Effectively communicate with patients, caregivers, and team members through verbal, written, and electronic communication methods.

• Safely operate and travel in a vehicle for extended periods during daytime, nighttime, and varying weather conditions.

The above describes the general content of and requirements for the performance of this position. It is not intended to be an all-inclusive statement of the duties, responsibilities, and requirements of the position.

WORK ENVIRONMENT

This position is considered remote with possible travel to practice locations in other states. The noise level in the work environment is typical of an office setting.