Functional analyst - Commercial channels and Products

About the Role As a Business/Functional Analyst, you will join YPTO’s AnalySD team within the “Commercial Channels & Products” domain, the IT partner of SNCB/NMBS Marketing & Sales. You support the digital ecosystem behind all commercial channels, including the website, mobile app, ticket vending machines, cash desks, onboard sales, and B2B platforms. You will take part in the full project lifecycle—requirements gathering, feasibility analysis, functional design, and user acceptance testing—ensuring our solutions deliver value and improve the customer experience. You also challenge and guide business stakeholders to help define optimal solutions. Key Responsibilities Analyze and document business needs, processes, and objectives. Translate requirements into functional specifications and user stories. Collaborate closely with development teams to align technical solutions with business goals. Support test planning, UAT execution, and defect resolution. Safeguard solution architecture and coordinate with architects. Identify bottlenecks and propose improvements. Present functional designs, test scenarios, and documentation to stakeholders. Hard Skills 7+ years as a business/functional analyst. Strong requirements-gathering and business analysis skills. Fluent in French or Dutch + English. Solid understanding of SDLC and system design principles. 5+ years experience with BPMN/UML and working in SAFe/Agile environments. Knowledge of SQL, APIs, and basic programming is a plus. Experience with public transport, e-commerce, mobile/web development (Sitecore is a plus). Soft Skills Critical thinking, decision-making, and problem-solving mindset. Strong communication, collaboration, and stakeholder management. Customer-focused, detail-oriented, and adaptable. Ability to lead discussions and present to technical and non-technical audiences. Resilience and comfort with ambiguity in a dynamic environment. Our offer Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits: the possibility to work remotely + flexible working hours; 35 days of leave; a company car + a public transport season ticket; a target bonus; a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members); hospitalisation and dental care for the whole family; outpatient costs (= medical costs separate from hospitalisation); group insurance: supplementary pension, work disability and death (cafeteria plan); accidents at work (extralegal); meal vouchers and eco-vouchers; net allowances for remote working and carwash + internet budget.