Furniture Custom Quotes Representative

The Opportunity:

The Furniture Custom Quotes Representative role manages the custom furniture quoting and order entry processes which requires a deep understanding of furniture product development and manufacturing.

Responsibilities:

Custom Quotes

• Understand furniture product development and manufacturing, including specifications, capabilities, technicalities, and requirements

• Communicate promptly and accurately with sellers and customers to understand their customization needs or to request additional information in order to quote the furniture item(s) properly

• Communicate and follow up with multiple factories to obtain custom item details and pricing within a specific time frame/lead time

• Provide timely and formal custom quotes to customers and showroom and road sales representatives

• Must be proficient in Paint to visually configure and communicate ideas to customers, sellers and factories

Order Entry

• Review custom furniture orders in its entirety for missing information

• Provide customers and/or sellers with diagrams, appropriate forms and/or requests for missing information

• Periodically follow up for customer approvals to ensure quick order entry.

• Data entry for furniture orders, as well as any accompanying fabric orders

• Communicate to all appropriate parties once an order has been entered in system

Requirements:

• High School Diploma or GED required

• 2+ Years in a Customer Service role

• Prior history of working in a contact center environment; remote experience preferred

• Experience working for a high-end, luxury brand retailer or hospitality / service-oriented company

• Experience in Home Furnishings and/or the Interior Design industry

• Knowledge of or experience with other ‘trade only’ suppliers, textiles, wall coverings, and furniture expertise is not required but considered a plus

Qualifications:

• Extensive furniture knowledge required

• Proven ability to deliver exceptional customer service and be a team player, as well as work independently in a fast-paced growing environment

• Proficient computer skills including Google Suite, Nitro, Electronic Folder/File organization, Paint, Oracle, Zendesk

• Ability to work on and complete multiple tasks simultaneously in a prompt manner to meet our established deadlines

• Excellent time management, organizational and follow up skills

• Ability to learn new product, procedures, processes as business needs change

• Detail oriented

• Excellent verbal and written communication skills

• Strong awareness and ability to follow company policies and procedures

Compensation & Benefits:

This job posting contains a pay range, which represents the range of salaries or hourly rates that Kravet believes, at the time of this posting, that it might be willing to pay for the posted job. Only where an external candidate has extensive experience, credentials, or expertise that far exceed those required or expected for the position, would Kravet consider paying a salary or rate near the higher end of the range.

Additional Perks:

• Health & Wellness: Comprehensive medical, dental, and vision insurance.

• Retirement: 401(k) with company matching.

• Generous PTO: Paid vacation, wellness days, and holidays.

• Employee Discount

• Work-Life Balance: Standard Monday–Friday schedule.

Why Kravet?

Joining Kravet means becoming part of a fifth-generation family-led business that has evolved from a small fabric house into a global leader in the to-the-trade home furnishings industry. Kravet owns Kravet, Lee Jofa, Groundworks, GP & J Baker, Brunschwig & Fils, and Donghia - specializing in style, luxury, and exceptional design. With locations in North America and worldwide, Kravet offers the highest level of customer service, quality products, and web technology for today’s design professionals.

At Kravet, we value the different social identities that make us who we are. We are committed to a diverse and inclusive workplace that represents the many different cultures, experiences, and viewpoints that reflect our communities. Our promise is to be open to learning and to be an inclusive employer and partner, with thoughtful strategies and practices that amplify the different voices of our industry.