FUTURE OPENING - Communication Access Coordinator/ Staff Interpreter

This is a future vacancy, expected hiring date in early 2027. We are inviting expressions of interest only at present. SignWow is a Deaf-led accessibility technology company dedicated to bridging communication gaps between Deaf, Hard of Hearing, and hearing communities. Our mission is to bridge communication gaps and expand access, inclusion, and advocacy across the United States by delivering exceptional remote and on-demand sign language interpreting and Deaf-led communication access solutions powered by modern technology. Our vision is a future where Deaf, Hard of Hearing, and hearing individuals communicate effortlessly through inclusive sign language services, next-generation platforms, and a nationwide ecosystem that supports accessibility in workplaces, healthcare, education, government, and communities. SignWow provides communication solutions including Video Remote Interpreting (VRI), scheduled interpreting services, accessibility technology, community training, and advocacy-driven support services. Job Title: Communication Access Coordinator / Staff Interpreter Salary: The anticipated annual base salary range is dependent on experience, credentials, geographic location, and internal equity. Benefits: This role is eligible for medical, dental, and vision coverage, paid time off, paid holidays, a 401(k), and other company-sponsored benefits. Hours: This is a full-time, exempt position. The role may require flexibility to support urgent service requests and changing scheduling needs. Location: This role is remote/hybrid and open to candidates located in approved U.S. states. Closing Date: N/A Role Overview The Interpreter Services Coordinator / Staff Interpreter is a hybrid operations and service-delivery role responsible for both coordinating interpreting requests and directly providing interpreting services. This position plays a key role in ensuring high-quality, timely, and culturally competent communication access for clients and Deaf consumers. The individual manages interpreter scheduling, booking logistics, service coordination, and client communication, while also serving as an interpreter for assigned appointments and service requests. The ideal candidate is highly organized, service-oriented, and experienced in ASL interpreting, with the ability to balance administrative coordination responsibilities and direct interpreting work in a fast-paced, mission-driven environment. Key Responsibilities Interpreter Services Coordination Coordinate and schedule interpreting requests across service types, including remote and scheduled assignments. Manage interpreter bookings, confirmations, cancellations, and last-minute changes. Serve as a point of contact for clients, interpreters, and internal teams regarding service logistics. Monitor daily coverage needs and help ensure appropriate interpreter assignments based on availability, qualifications, and client requirements. Track and maintain accurate scheduling records, service details, and assignment updates in internal systems. Support urgent and high-priority interpreting requests with professionalism and responsiveness. Assist in improving workflows for interpreter scheduling, communication, and service delivery. Help ensure all assignments are staffed efficiently and in alignment with service standards. Direct Interpreting Services Provide ASL interpreting services for assigned appointments, meetings, and service requests. Deliver professional, accurate, and culturally competent interpretation between Deaf, Hard of Hearing, and hearing participants. Support interpreting across a variety of settings, which may include business, community, education, healthcare, and virtual environments. Maintain ethical standards, confidentiality, and professional conduct in accordance with RID and industry best practices. Prepare for assignments as needed and adapt to the communication preferences of consumers and clients. Document completed assignments and communicate relevant follow-up information to the coordination team. Service Quality & Client Support Help maintain high standards of service quality, professionalism, and interpreter readiness. Address routine service issues and escalate complex concerns when needed. Gather and communicate feedback from clients and interpreters to support continuous improvement. Ensure interpreting services are delivered in a way that reflects Deaf cultural competence and communication access best practices. Support a positive client experience through proactive communication and dependable service execution. Administrative & Team Support Assist with onboarding support, interpreter communications, and general operational coordination. Help verify interpreter credentials, availability, and assignment readiness. Collaborate with leadership on staffing needs, service trends, and operational improvements. Participate in team meetings, training, and workflow development initiatives. Support reporting needs related to scheduling activity, fulfillment rates, and interpreter utilization. Skills & Experienc e Required - Essential 2+ years of experience in ASL interpreting, interpreter coordination, scheduling, or related accessibility services. Fluency in ASL and strong understanding of Deaf culture. Experience providing professional interpreting services. Strong organizational skills and ability to manage multiple requests and priorities. Excellent written and verbal communication skills. Ability to work independently while coordinating effectively with a remote or hybrid team. Proficiency with scheduling systems, calendars, and standard business software. Skills & Experienc e Required - Desirable RID certification, state licensure, or other relevant interpreting credentials. Experience coordinating interpreter schedules or service delivery operations. Experience with VRI or remote interpreting platforms. Familiarity with ADA accessibility requirements and communication access standards. Experience working in fast-paced service environments with real-time scheduling needs. What We Offer Opportunity to support a Deaf-led accessibility technology company. Direct impact on improving communication access for Deaf and Hard of Hearing communities. Meaningful hybrid role combining operations and interpreting practice. Work with a mission-driven team focused on inclusion, innovation, and service excellence. Flexible remote/hybrid work environment. Diversity and Inclusion Statement SignWow is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs. If you require adjustments to the application or interview process, please let us know — we’re keen to support you.