GAES Country IT Operations Manager

At Amplifon, we believe that hearing is life. As the global leader in hearing care, we are committed to improving people's lives through innovative solutions, technology and outstanding customer experiences.

As IT Operations Manager for Spain, you will be accountable for IT infrastructure, workplace technology, telecommunications and cybersecurity to ensure business continuity and operational excellence across the organization. You will lead the Local IT Operations team, manage strategic technology partners and drive the evolution of our operating model, balancing local business needs with regional and global IT standards. You will also contribute to digital transformation initiatives, security compliance and the continuous improvement of IT services across our stores, headquarter and warehouse in the country.

Key Responsibilities

• Ensure the availability, reliability and performance of the Local IT infrastructure and services, overseeing daily operations, incidents, service requests and problem management.
• Lead and develop the internal IT Operations team, fostering accountability, collaboration and a continuous improvement mindset
• Oversee workplace technology, end-user equipment, networks, telecommunications and IT infrastructure across stores, central office and warehouse.
• Drive the implementation and evolution of an optimized IT operating model, integrating local and global capabilities and internal and external service delivery.
• Ensure compliance with corporate IT and security policies, coordinate internal and external audits, and support the maintenance of ENS certification and compliance with NIS-2 requirements.
• Manage technology partners, telecommunications providers and service contracts, ensuring service quality and operational efficiency.
• Define and monitor the IT budget, manage resources and ensure financial discipline.
• Ensure successful delivery of IT projects, promote process industrialization and automation, and implement proactive monitoring to improve service performance and reduce operational risks.
• Manage system capacity, continuity planning and disaster recovery to minimize business disruption and protect critical technology services.

What We Are Looking For

• A service-oriented IT Manager with a genuine passion for delivering outstanding end-user and business support.
• A degree in Information Technology, Computer Engineering or a related technical discipline.
• At least 5 years of experience in IT operations within a multinational environment, with proven experience leading internal teams and managing IT infrastructure, telecommunications, service providers and budgets.
• Solid experience in IT service management, workplace technology, end-user support (L1/L2), equipment management and cybersecurity.
• Experience managing technology projects, suppliers, contracts, business continuity and disaster recovery.
• Knowledge of IT security frameworks, ITSM tools, audits and compliance requirements, particularly ENS and NIS2, will be valuable.
• Technical knowledge in networks architecture, software distribution solutions and Microsoft client and server environment.
• Fluency in Spanish and English.

What We Offer

• 6 days of remote working per month and flexible working hours
• Birthday off – enjoy an extra day off to celebrate your special day.
• Wellhub – access to a wellbeing platform supporting your physical and mental wellbeing.
• Flexible Compensation Plan – access to an annual €1,000 flexible compensation allowance to tailor your benefits to your personal needs