GAIN - Central Operation - HubSpot Systems Support Specialist

Job Description: HubSpot Systems Support Specialist Role title: Systems Support Specialist – HubSpot Department: Central Operations Location: India (Andheri) Reporting to: Central Operations – Systems Lead Role purpose We’re hiring a HubSpot Systems Support Specialist to provide day-to-day administrative and operational support for HubSpot. This role is focused on keeping the CRM accurate, well-managed, and easy for teams to use—through excellent execution, strong attention to detail, and “systems thinking”. You’ll be trusted to work independently: attempting solutions first, using documentation and testing to validate outcomes, and escalating with clear context when you need confirmation or can’t find the right answer. ⸻ Key responsibilities HubSpot support & administration Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting). Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances. Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities. Keep changes structured and safe by considering dependencies and downstream impacts before updating the system. Maintain clear notes/documentation for recurring requests and improvements. Other operational support Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear. Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support. Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently. Skills & experience Essential Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability). Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution. Analytical and detail-oriented, especially when working with data and segmentation. Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data. Clear written communication and comfort working with multiple internal stakeholders. Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight. Desirable HubSpot certifications. Experience supporting a multi-team/multi-business-unit organisation. Familiarity with basic CRM governance concepts (data standards, access control, documentation). Personal attributes Fast learner with strong initiative. Calm, methodical, and reliable under pressure. Comfortable asking questions to confirm understanding—especially where changes could have wider impact.