Games Program Operations Lead

The individual leading Games Program Operations is responsible for coordinating cross-functional operational activities that support game certification, regulatory initiatives, vendor management, and documentation processes.
This role acts as a key liaison between certification laboratories, internal collaborators, external vendors, and platform teams to ensure efficient execution, issue resolution, and operational readiness across the games portfolio.

What You'll Do

Program & Internal Customer Coordination

• Coordinate activities between certification labs and internal teams including Product, Development, QA, RGS, DevOps, IT, and Delivery.
• Track, facilitate, and help resolve cross-functional issues, dependencies, and escalations.
• Ensure clear communication and alignment across internal customers.

Certification Operations

• Coordinate certification submissions, recertifications, and ongoing certification requests.
• Manage relationships and day-to-day communication with certification laboratories.
• Facilitate investigation and resolution of lab-reported issues, clarification requests, and testing activities.

Regulatory & Platform Initiatives

• Partner with Platform (RGS) and other teams to coordinate implementation of regulatory changes and market requirements.
• Track actions, dependencies, and internal customer deliverables to support successful execution.

Vendor & Localization Management

• Coordinate with external translation and localization vendors.
• Ensure timely delivery of translated content required for games, certification, and customer needs.

Documentation & Operational Support

• Support preparation and maintenance of game documentation, certification materials, and operational content.
• Assist with Help Pages content uploads and documentation activities as needed.
• Provide operational coverage for documentation processes when required.

Process Improvement

• Find opportunities to improve workflows, internal customer collaboration, and operational efficiency.
• Maintain process documentation, tracking mechanisms, and operational reporting.

What We're Looking For

• 3+ years of experience in Program Operations, PMO, Project Coordination, Product Operations, or a related role.
• Strong stakeholder management and cross-functional coordination skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to lead multiple priorities and drive outcomes through teamwork.

Preferred

• Experience in Gaming, Lottery, iGaming, or other regulated software environments.
• Familiarity with certification laboratories and regulatory processes.
• Experience with Jira, Confluence, and project tracking tools.
• Understanding of software development and product delivery lifecycles.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

About Aristocrat

Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.

Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day.

Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.

Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play!

Employment Equality Statement

Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.

If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com.

Empowering a Sustainable Future

At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.

Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community.

You can read more about our progress here: https://www.aristocrat.com/sustainability/