GBR PMO Manager - 2 | S3 | Milton Keynes | Internal Mobility

GBR PMO Manager - 2 | S3 | Milton Keynes | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The TSB Integration is one of the most exciting Programmes of work to be undertaken across the TSB and Santander businesses and this role is to join a team of great individuals already collaborating on it with the objective of Creating the Best Bank for Customers in the UK

THE DIFFERENCE YOU MAKE

The Integration Programme is looking for a Part VII operational readiness manager who can be based out of Milton Keynes. FTC – till April 2027

The key aspiration of the role is:

To support and coordinate the end-to-end operational readiness approach for the Part VII Transfer, ensuring both Santander UK and TSB are fully prepared to operate safely, effectively and in compliance with regulatory expectations following the transfer. The role is responsible for driving key operational readiness activities, providing governance, oversight and challenge across workstreams, and working collaboratively with stakeholders to deliver successful readiness outcomes for part VII.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Coordinate readiness assurance activities, evidence gathering, attestation processes and stakeholder reviews to support key regulatory and governance milestones.
• Coordinate the Critical Success Factor (CSF) approach for Part VII, working closely with work package owners to establish and track readiness criteria.
• Track operational readiness across all programme events and milestones, producing clear dashboards, reporting and executive-level readiness assessments.
• Coordinate Schedule of Events planning, including first occurrence validation activities, operational wellness checks and rehearsal exercises.
• Design, implement and oversee the post go-live support model, including governance, hypercare arrangements and transition to business-as-usual operations.
• Define contingency planning activities, including Failure Mode and Effects Analysis (FMEA), scenario testing and the development of recovery strategies.
• Build and maintain a comprehensive readiness evidence library and prepare management information, governance packs and status reporting for senior leadership forums.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience leading operational readiness, business readiness or implementation activities within large-scale transformation programmes. (Required)
• Proven experience managing complex delivery programmes involving multiple workstreams, stakeholders and critical milestones. (Required)
• Demonstrable experience developing and managing Critical Success Factors (CSFs), readiness criteria or equivalent assurance frameworks. (Required)
• Experience preparing executive-level reporting, management information packs and governance materials for senior stakeholders. (Required)
• Experience coordinating assurance, attestation or regulatory readiness activities within a highly governed environment. (Preferred)
• Experience conducting contingency planning, scenario analysis, operational risk assessments or Failure Mode and Effects Analysis (FMEA). (Preferred)
• Experience supporting major legal entity, regulatory, migration or integration events within financial services or similarly regulated industries. (Preferred)
• Experience designing and managing post-implementation support, hyper-care or stabilisation models. (Preferred)
• Experience working with regulatory bodies, audit functions or independent assurance teams. (Preferred)

Education

• Degree-level qualification or equivalent relevant experience. (Preferred)

Languages

• English (Required)

Skills (Required)

• Excellent written and verbal communication skills, with the ability to produce clear, concise and high-quality materials for senior leadership, audit and regulatory audiences (required)
• Strong leadership and interpersonal capability, able to influence, challenge and align stakeholders through a range of approaches to drive delivery and effective outcomes (required)
• Proven ability to influence and engage senior stakeholders across multiple business divisions, in complex and high-pressure environments (re-quired)
• Proficient in Microsoft Office 365 applications, including Excel, Power-Point, Word, Teams and SharePoint (required)
• Strong prioritisation and decision-making skills, with the ability to focus effort on activities that deliver the greatest value and risk mitigation within demanding timelines (required)
• Highly agile and adaptable, able to respond quickly to change, navigate ambiguity and maintain control in a fast-paced programme environment (required)
• Continuous improvement mindset, with the curiosity and confidence to learn new tools, challenge existing approaches and improve how reporting insight is produced and used (required)
• Demonstrable experience working within audit and regulatory frame-works, including supporting internal and external audits and ensuring pro-gramme outputs meet regulatory expectations (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive, personally and professionally.

Salary Range:

£49,274.00 - £73,912.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive -at work and at home - while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s). Controlled External

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

SECONDMENT OR FTC ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role. Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role. If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.

• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Mike Hill - mike.hill1@tsb.co.uk

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.