GBS APAC Operations Manager

GBS APAC Operations Manager Job Description Become part of the team powering household names like Kleenex ® , Scott ® and WypAll ® . At Arbex , everything you need is right here—innovation, growth, and the chance to leave a real mark. Settling for just any role isn't you, and it isn't us either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise , talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide. About You In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the cent r e . Job responsibilities include: Oversee day-to-day GBS operations across APAC and ensure the delivery of services in line with SLAs, KPIs, and global standards, monitor performance metrics and implement corrective actions where necessary Act as a key interface between global leadership and regional business units, build strong relationships with internal stakeholders across APAC, ensure alignment between regional requirements and global GBS strategy and provide regular updates on performance, risks, and opportunities Ensure compliance with internal policies, controls, and local regulatory requirements, maintain strong risk management and internal control environment Lead/actively participate in transformation initiatives that can include activities such as designing target operating models, developing processes, assessing processes and technology maturity, conducting benchmarking, revising GBS structures, evaluating automation opportunities, implementing ERP or platform solutions, deploying RPA, and related tasks Cooperate with Global Process Architects, Functional Global GBS Leads and DTS teams to design, develop and deliver touchless, best-in-class processes. To succeed in this role, you will need the following qualifications: Required Qualifications Exceptional leadership and influencing skills across a global organization to build trust and credibility quickly. 10+ years of experience in GBS / Shared Services / BPO environment. Strong understanding of end-to-end processes (e.g., P2P, O2C, R2R, HR services). Capable of leading teams and working in a matrix organization, driving collaboration across businesses and functions with minimum supervision. Experience in Program Management (project management certification will be an asset) and proven track of program / projects delivery Innovative capabilities, requiring strategic thinking and foresight, continuous improvement mindset Ability to translate GBS requirements into a business case and create transformation roadmap Total Benefits W e believe that our employees are our greatest asset , and we're committed to providing them with the resources they need to be successful . If you're looking for a rewarding career with a company that cares about its employees , then ARBEX is the place for you . ​ Flex That Works at ARBEX We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, please check out the careers website . And finally, the fine print…. For ARBEX to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that shape the future of tissue and hygiene , which is why we seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to ARBEX , you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of local policies. This role is available for local candidates already authorized to work in the role’s country only. ARBEX will not provide relocation support for this role. #LI-Hybrid Primary Location Kuala Lumpur Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time