General Manager

Job Description This is a remote position. General Manager Location: Remote (LATAM preferred) Travel: US travel required About the Opportunity Our client is a growing, mission-driven professional services company operating at the intersection of language access, interpreting, consulting and managed services. With a strong reputation, loyal client base, and annual revenues of approximately $5–6 million, the company is entering its next phase of growth. To support this expansion, they are seeking a General Manager to partner with the Founder to scale the business, strengthen commercial operations, and drive revenue growth toward $10 million and beyond. The Role This is a hands-on leadership position for an experienced operator who can both develop strategy and execute. The ideal candidate has a track record of scaling teams and businesses, implementing operational best practices, and driving commercial growth within language services, interpreting, language access, or related professional services sectors. Key Responsibilities Lead day-to-day business operations and organizational performance. Develop and execute growth strategies to support revenue expansion. Build, mentor, and develop high-performing teams and future leaders. Improve operational processes, accountability, and business efficiency. Identify opportunities to leverage technology, AI, and innovation. Support business development, strategic partnerships, and market expansion. Represent the company at industry events, client meetings, and conferences. Requirements Ideal Profile 10+ years of leadership experience within language services, interpreting, language access, or related professional services industries. Proven experience scaling a business, division, or operational function through a significant growth phase. Experience working within larger organizations and applying best practices to smaller, entrepreneurial environments. Strong understanding of industry trends, including technology, AI, automation, and evolving service models. Demonstrated success building teams, developing leaders, and driving organizational change. Entrepreneurial mindset with the ability to thrive in a hands-on environment. Strong commercial and operational leadership capabilities. Willingness to travel internationally as required. Preferred Experience beyond traditional translation services, particularly in interpreting, language access, or related service lines. Experience serving healthcare, government, legal, financial services, or regulated industries. Experience launching or expanding new services, business units, or growth initiatives. Background in technology-enabled services, managed services, consulting, or BPO environments. Leadership Attributes The successful candidate will demonstrate: A bias for action and execution Strong communication and relationship-building skills The ability to inspire and develop teams Strategic thinking combined with operational discipline High integrity and accountability A growth-oriented and innovative mindset