General Manager — Business Development & Operations Management

General Manager — Business Development & Operations Management

Location: Penang, Pulau Pinang, Malaysia

Work Mode: Hybrid

Employment type: Permanent

Experience Level: 10+ years

Work Eligibility: Applicants must have the legal right to work in Malaysia. Visa sponsorship is not available for this position.

Our client is a Hong Kong-based leader in sustainable technology lifecycle solutions, specialising in e-waste recycling, secure data destruction, and IT asset disposition across five countries, including Malaysia and Vietnam. They provide comprehensive services for data centre decommissioning, ensuring environmentally-friendly disposal and maximising value recovery from retired IT assets. With a commitment to sustainability, they support clients globally, helping to extend the lifespan of equipment and contribute to the circular economy.

We are seeking an experienced General Manager — Business Development & Operations Management to lead business development and oversee operations for the Penang Operations Center, driving growth, building strategic partnerships, and ensuring profitable, compliant, and efficient operations.

Responsibilities

• Drive business development across Malaysia and Southeast Asia, acquiring new customers and expanding recycling and IT asset recovery channels.
• Develop and maintain relationships with technology vendors, OEMs, and their channel partners to secure opportunities involving retired IT equipment.
• Build partnerships with data centre operators, enterprise customers, and other stakeholders to secure IT asset disposition, equipment recovery, and recycling opportunities.
• Pursue business with electronics and electrical appliance brands, manufacturers, energy storage and industrial equipment companies, and recycling traders.
• Establish long-term partnerships with upstream waste generators and downstream processors, smelters, and buyers of recovered materials.
• Lead commercial negotiations, pricing strategies, and contract execution to secure a stable supply of recyclable materials and sustainable profit margins.
• Identify opportunities in refurbishment, remarketing, secure data destruction, data centre decommissioning, and complementary services.
• Take full P&L responsibility for the Penang entity, including revenue, costs, and profitability.
• Prepare annual budgets and quarterly rolling forecasts for management.
• Deliver agreed annual revenue and profit targets.
• Oversee factory operations, dismantling production, warehousing, and logistics.
• Coordinate workshop, warehouse, and support teams to improve productivity, service delivery, and cost efficiency.
• Ensure effective coordination across equipment collection, processing, recovery, and downstream delivery.
• Lead recruitment, training, performance management, and incentive programmes for key local positions.
• Establish clear team responsibilities, performance expectations, and accountability.
• Manage stakeholder expectations across customers, suppliers, employees, and headquarters.
• Align local priorities with organisational objectives.
• Ensure operations comply with Malaysian environmental regulations, occupational safety and health requirements, and cross-border waste transportation requirements.
• Oversee secure handling and processing of retired IT equipment, supporting customer data protection and asset traceability requirements.
• Promote a strong safety culture, targeting zero major safety incidents and zero environmental compliance violations.

Requirements

Must-have:

• Bachelor's degree in any related discipline.
• At least 10 years of relevant experience in manufacturing, environmental recycling, or resource recovery.
• At least 5 years in a senior management role, such as General Manager, Plant Manager, Operations Director, Regional Manager, or equivalent.
• Applicants must have the legal right to work in Malaysia. Visa sponsorship is not available.
• Experience managing financial performance, budgets, forecasts, and operational costs.
• Ability to lead multidisciplinary teams and resolve problems under resource constraints.
• Excellent communication, coordination, and stakeholder management skills.
• Fluency in English and Bahasa Malaysia.
• Direct experience in recycling or IT asset recovery is strongly preferred.
• Established relationships with technology vendors, OEMs, or channel partners relevant to sourcing retired IT equipment are strongly preferred.

Nice-to-have:

• Experience working with data centre operators or enterprise customers on IT asset disposition, equipment recovery, or decommissioning.
• Familiarity with secure data destruction, refurbishment, remarketing, and reverse logistics.
• Experience in electronics and electrical recycling, power battery recycling, or plastics and rubber recycling.
• Knowledge of recycling and resource recovery markets in Malaysia and Southeast Asia.
• Existing relationships with waste generators, dismantling facilities, downstream processors, or buyers of recovered materials.

Benefits:

• Contractual 13th-month bonus
• Performance bonus
• Sales incentive
• Petrol allowance

Why Join Us

• Join a dynamic and growing organisation at the forefront of sustainable IT asset recovery and environmental recycling.
• Opportunity to shape business strategy, drive operational excellence, and make a significant impact on environmental outcomes in Malaysia and the region.
• Collaborative environment, leadership autonomy, and the chance to work with leading technology partners and industry stakeholders.

Apply Now: https://www.careers-page.com/oxy/job/3W7R5YVV