General Mpathic Application

Mpathic is setting a fully remote platinum standard in omnichannel customer support. Our approach hinges on attracting exceptional individuals and immersing them in cutting-edge collaboration and delivery tools. We take as axiomatic that where employees flourish, they deliver superlative outcomes. We believe that empathy is a crucial prerequisite for delivering exceptional customer experiences

INTERESTED IN WORKING WITH US?

If our team believes that you are a suitable candidate, we will contact you to arrange a pre-screen phone call and, if successful, schedule an interview with one of our team leads. If you have any further questions, please do not hesitate to contact us at HR@mpathic.com.

• Reliable non-Chromebook computer (Windows 11 or macOS 12+ or newer, produced within the last five years) with a second monitor.
• Minimum of 8GB RAM
• Internet speeds of at least 100 Mbps download, 20 Mbps upload, and 0% packet loss
• Successful completion of all necessary background checks. .
• Excellent verbal and written communication and customer service skills
• High School Diploma or equivalent required, college degree preferred
• Excellent interpersonal, time-management, and documentation skills
• Professional work attitude and a willingness to learn
• Experience working in Microsoft and Google systems preferred
• Tech-savvy
• Dedicated space to work from with minimal background noise during calls and online meetings
• Robust Wi-Fi and a reliable computer
• Successful completion of all necessary background checks
• Strong interpersonal skills, ability to work autonomously and on a team
• Aptitude for problem-solving based on established processes and procedures
• Meticulous habits in logging interactions via established business processes and tools
• Ability to learn and become knowledgeable about customer products and services
• Demonstrably effective soft skills, active listening skills, and ability to empathize with customers' needs

Must be authorized to work in the U.S.A.

Eligible state residencies: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, Mississippi, North Carolina, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Texas, Virginia, Wisconsin, and West Virginia.