Generalist, Human Resources

World Food Program USA - DC - Washington, DC 20006

• Salary Range: $80,000.00 - $85,000.00 Salary/year
• Level: Experienced
• Position Type: Full Time

Responsibilities

Position Summary:

World Food Program USA inspires and mobilizes people in the United States to support the U.N. World Food Programme’s mission to end global hunger. Through fundraising, advocacy, and engagement, WFP USA helps generate support for lifesaving food assistance and long-term solutions worldwide. The HR Generalist advances this mission by providing comprehensive HR support across the employee lifecycle and fostering effective, responsive people operations.

Essential Duties and Responsibilities:

Benefits Administration:

• Administer benefit programs: Manage medical, dental, vision, life, AD&D, short- and long-term disability, flexible spending, commuter, voluntary benefit, and retirement-plan processes.
• Lead employee enrollment support: Guide new hires and employees through benefit eligibility, elections, qualifying life events, and annual open enrollment; explain plan options and respond to questions accurately and promptly.
• Maintain benefit records: Enter and verify employee elections in Paycom and carrier portals, select applicable employer-paid benefits, and ensure records remain consistent across systems.
• Coordinate vendors: Serve as an operational contact for benefit carriers, brokers, and administrators; resolve enrollment, eligibility, billing, and coverage discrepancies.
• Reconcile monthly invoices: Retrieve carrier invoices, compare charges with payroll deductions and enrollment records, document discrepancies, coordinate corrections, and submit approved invoices to Finance by established deadlines.
• Support benefits communications: Prepare and distribute plan materials, enrollment instructions, reminders, and other employee-facing benefit communications.
• Support compliance: Maintain benefits documentation, assist with plan audits and nondiscrimination testing, support COBRA administration, and help ensure processes follow plan requirements and applicable laws.
• Manage life cycle changes: Enroll eligible new hires, process employee changes, and terminate or update coverage promptly following separation or other qualifying events.
• Support retirement administration: Review contribution elections and deductions, investigate discrepancies, and assist with compliance testing and plan follow-up.
• Improve benefits operations: Monitor recurring deadlines, maintain organized records, analyze process issues, and recommend improvements to employee service, accuracy, and efficiency.
• Administer supplemental programs: Maintain commuter and identity-protection benefit processes, including Smart Benefits/WMATA records and employee inquiries.
• Evaluate benefit offerings: Research benefit plan options and pricing and prepare recommendations for future enrollment periods.
• Maintain benefits resources: Update benefit guides, HR quick links, portal content, reconciliation folders, and supporting audit documentation.

Onboarding and Employee Lifecycle:

• Coordinate full-cycle onboarding processes to include offer letter workflows, background checks, new hire records, I-9 and E-Verify follow-up, benefits enrollment, and cross-functional setup.
• Conduct pre-arrival outreach and coordinate new hire biographies and photographs for organizational communications.
• Coordinate new hire account requests and orientation activities with IT, Operations, Finance, and other departments as necessary.

Payroll and HRIS Administration:

• In coordination with the finance team, support payroll preparation by reviewing time-off approvals, timecards, benefit deductions, payroll changes, and related reports and documentation.
• Create Paycom reports and monitor document-checklist completion, missing records, and required follow-up.
• Maintain the organizational chart, salary-grade materials, and related employee and position records.
• Administer and document leave requests in coordination with HR leadership and applicable policies and legal requirements.

Compliance, Reporting, and Communications:

• Prepare recurring HR reports and communications, maintain organizational and position records, and support compliance audits and training tracking.
• Communicate and support consistent administration of organizational policies and practices.
• Prepare birthday and service-anniversary reports and coordinate recurring employee communications, including holiday schedules and professional-development reminders.
• Maintain HR portal resources, People & Culture materials, and other employee-facing HR information.

Offboarding and Process Improvement:

• Coordinate offboarding, including exit activities, COBRA information, HRIS termination, benefit terminations, and separation records.
• Review HR workflows and systems and recommend practical process improvements.
• Perform other duties assigned based on organizational and departmental needs.

Key Relationships:

The HR Generalist works closely with employees, managers, HR leadership, Finance, IT, Operations, benefit brokers, carriers, retirement-plan providers, and other external vendors.

Qualifications

A Well-Qualified Candidate Will Possess the Following:

• Bachelor’s degree in human resources, business administration, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of four (4) years progressively responsible human resources experience, including substantial benefits administration experience.
• Working knowledge of employee benefit administration, payroll interfaces, HRIS data management, and applicable employment and benefits requirements.
• Proficiency with Microsoft Office and the ability to learn and effectively use Paycom and benefit vendor systems.

Preferred Qualifications:

• Experience administering multiple benefit plans and reconciling carrier invoices.
• Experience with Paycom or a comparable HRIS and payroll platform.
• Experience coordinating HR payroll changes with finance/accounting colleagues.
• Professional HR certification, such as PHR, SHRM-CP, or CEBS-related coursework.
• Experience in a nonprofit or mission-driven organization.

Core Competencies:

• Demonstrates benefits administration expertise and strong employee service orientation.
• Maintains attention to detail, organization, and effective deadline management.
• Communicates clearly and professionally in writing, verbally, and through interpersonal interactions.
• Supports constructive conflict resolution, teamwork, and practical problem-solving.
• Promotes accuracy, compliance, continuous improvement, and equitable employee support.
• Serves as an approachable HR resource and uses emotional intelligence and active listening when addressing employee questions, concerns, and workplace challenges.
• Exercises sound judgment, ethical standards, and confidentiality when handling sensitive personnel data, investigations, and compliance matters.
• Adapts to a fast-paced environment while maintaining a calm, professional approach.
• Builds collaborative working relationships across the organization and serves as a practical HR partner to department staff on HR-related matters.

Physical Requirements & Work Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional flexibility in schedule may be needed to support time-sensitive HR priorities or established deadlines.
• This position is a hybrid role based in Washington, DC and requires working in the office for a minimum of two days per week.

Disclaimer:

This description summarizes the primary duties and qualifications of the role. It is not intended to be an exhaustive list. Responsibilities may change based on organizational priorities, departmental needs, legal requirements, benefit plan changes, vendor processes, or system updates.