Generalist, People Experience

Position Summary

The People Experience Generalist is the hands-on HR partner for our Miami office, owning the full employee lifecycle from recruiting and onboarding through engagement, employee relations, and offboarding. Reporting to the People Experience Director, this role also manages day-to-day office operations, making sure the workplace runs smoothly and reflects our culture. The ideal candidate is a certified HR professional who is equally comfortable advising managers, running a hiring process, and keeping an office organized.

Key Responsibilities

HR Generalist / Employee Experience

• Serve as the first point of contact for employees and managers on HR policies, procedures, and questions
• Manage employee relations matters, including investigations, coaching, and documentation, escalating to the People Experience Director as needed
• Coordinate onboarding and offboarding, including orientation, paperwork, system access, and exit interviews
• Support benefits administration, leave management (FMLA, ADA, PTO), and open enrollment
• Maintain HRIS records and personnel files with accuracy and confidentiality
• Ensure compliance with federal, Florida, and local employment laws; maintain required postings and filings
• Support performance management cycles, compensation reviews, and employee development programs
• Help plan and execute engagement, recognition, and culture initiatives

Recruiting & Talent Acquisition

• Manage full-cycle recruiting: partner with hiring managers on job requirements, post openings, source and screen candidates, schedule interviews, and extend offers
• Administer the applicant tracking system and keep candidate communication timely and professional
• Coordinate background checks, reference checks, and pre-employment requirements
• Build talent pipelines through job boards, LinkedIn, universities, and community partnerships
• Represent Phoenix American's employer brand at career fairs and networking events

Office Management

• Oversee day-to-day operations of the Miami office, including facilities, maintenance, and vendor relationships
• Manage office supplies, equipment, and budgets for office-related expenses
• Serve as liaison with building management on access, security, and safety matters
• Coordinate desk scheduling and space planning for a hybrid workforce
• Plan office events, team gatherings, and visits from leadership or clients
• Support health and safety programs, including emergency preparedness procedures

Required Qualifications

• 5+ years of experience as an HR Generalist
• Demonstrated office management experience
• Hands-on full-cycle recruiting experience
• Active SHRM-CP, SHRM-SCP, or PHR certification
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience
• Working knowledge of federal and Florida employment law
• Experience with HRIS and applicant tracking systems
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to work in the Miami office 3–4 days per week

Preferred Qualifications & Competencies

• Experience supporting a hybrid or multi-location workforce
• Exceptional discretion with confidential information
• Strong interpersonal skills and a service-minded, approachable style
• Highly organized, able to juggle competing priorities with attention to detail
• Sound judgment and the confidence to advise managers and employees
• Proactive problem solver who looks for ways to improve processes and the employee experience

Work Environment & Schedule

This is a hybrid role based in Miami, FL, with 3–4 days per week in the office and the remaining days remote. Occasional evening or weekend availability may be needed for events or urgent employee matters. The role involves standard office work and may require lifting up to 25 lbs for supplies or event setup.

Equal Opportunity Employer

Phoenix American is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.