Genesys Technical Architect / Lead

Title: Genesys Technical Architect / Lead

Location: Winnipeg or Toronto or REMOTE

Duration: Long Term

Visa: Any

Experience: 10+ Years

We are looking for an experienced Genesys Technical Architect/Lead with strong hands-on expertise in designing, configuring, developing, and implementing enterprise contact center solutions.

Key Responsibilities

• Lead Genesys solution architecture, design, and implementation for complex contact center environments.
• Own end-to-end Genesys configuration, including routing, queues, IVR, user/agent setup, and integrations.
• Provide hands-on development and customization expertise for Genesys solutions.
• Design scalable integrations with CRM, telephony, APIs, databases, and enterprise applications.
• Translate business requirements into robust technical designs and implementation approaches.
• Lead troubleshooting, performance optimization, upgrades, and production issue resolution.
• Define technical standards, best practices, and reusable solution components.
• Mentor developers and provide technical leadership across the delivery lifecycle.

Must-have Skills

• 10+ years of overall IT experience, with strong Genesys platform experience.
• Strong Genesys architecture and solution design expertise.
• Hands-on Genesys configuration and implementation experience.
• Strong development, customization, API, and integration capabilities.
• Good understanding of contact center architecture, IVR, routing, voice, and digital channels.
• Ability to independently lead technical design discussions with business, customer, and engineering teams.

Preferred Profile: Hands-on technical leader who can operate across Architecture + Configuration + Development, rather than being limited to only administration or support.