German Bilinguals CSR (WFH) - C1 or Native level in German

Job Description This is a remote position. Job Description: This is a remote position. What will you do? Respond to Customer requests (by phone, email) Examine and resolve customer service issues Addressing customer complaints in a professional and courteous manner Ø Communicating changes, updates, delays, or complications with customers Process orders and resolve payment, refund, and billing issues Develop and execute sales campaigns using various sales tactics and focused messaging Establish and leverage strategies with existing partners to gain market share Work in a consultative manner to ensure expectations and success are achieved Achieve performance metrics and consistently hit quota Ensure all business processes and policies are followed with precision, including but not limited to systems use, sales methodology, communication standards, etc. Troubleshoot small technical setup issues or route them to relevant teams. Execute daily outbound phone calls/emails, contact decision-makers, build quick rapport, assess needs and close the sale Own individual and team revenue quota for hardware and software products Desired Attributes for success: o Preferably 1-year sales, relationship management, customer experience, or other transferable, experience with 2 years preferred. o Fluent in German and English Language C1 or Native level in both language. o Achieve success in a quota-driven, client-focused team sales environment. o Communicate effectively, written and verbally, with accounts, customers, and management. o Adapt to change, learn quickly, and perform with strong business acumen. Requirements REQUIREMENTS FOR WORK FROM HOME SET-UP ​ · Must have HD monitor · Must have at least 8GB RAM · I5 / Ryzen 5 or equivalent processors · Noise Cancelling Headset · Stable internet connection with at least 20Mbps (must provide screenshot of speed test)