Looking for a role where your love for the German language and helping others plays a major factor? We are hiring on behalf of our client for the role of
German Customer Service Agent - Remote
in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.
Responsibilities
Manage incoming chat, mail or phone calls
Identify and assess customers’ needs to achieve satisfaction
Build relations of trust through open and interactive communication
Provide accurate, valid, and complete information by using the methods/tools
Keep records of customer interaction, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Fluency in
German
(C1 - C2)
Very good command of
English
(B2 – C1)
Good MS Office skills
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Competitive Salary
Monthly Bonuses
Meal Vouchers
Health care benefits and numerous other discounts
Continuous Training
and access to Educational Platforms
Relocation
package
for candidates relocating from abroad, including travel expenses and initial accommodation