Strict Residency Requirement: This remote position is open exclusively to candidates presently living in Greece or those who are independently arranging their move to the country. Applications cannot be processed for candidates based abroad who do not plan to set up official working residency in Greece.
Role Overview
We are looking for proactive, highly engaged individuals to represent an industry-leading global brand in the digital travel space. In this position, you will act as a primary brand ambassador while benefiting from a fully virtual career that can be performed from any city, town, or island in Greece.
This job extends far past standard customer service. Serving as a virtual travel coordinator, you will protect the brand's elite reputation by resolving detailed reservation challenges and delivering smooth, high-end travel experiences. Acting as a vital bridge between technical precision and guest satisfaction, you will make a direct impact on every journey.
Core Responsibilities & Daily Tasks
In your daily routine as a Remote Travel Coordinator, your duties will center on:
- Multichannel Engagement: Managing inbound customer communications via phone, email, and live chat with polished, professional fluency in Dutch and English.
- Complex Problem Resolution: Researching and rectifying detailed booking discrepancies and payment questions with a patient, empathetic approach.
- Travel Expertise: Keeping up-to-date with international travel mandates and software platforms to provide accurate, top-tier advice to clients.
- Database Tracking: Logging every client interaction thoroughly within the corporate CRM to maintain precise account histories.
- Performance Excellence: Meeting individual efficiency targets while collaborating with an international team to sustain exceptional service standards.
Desired Qualifications & Attributes
We seek self-motivated professionals who excel in an autonomous, fast-paced digital workplace.
Language Requirements
- Dutch: C2-level proficiency (fluent or bilingual) to ensure maximum guest satisfaction.
- English: Minimum B2-level proficiency (Upper-Intermediate) for internal communications, training programs, and software platforms.
Legal & Operational Setup
- Work Authorization: Full legal right to work and reside within Greece.
- Home Office Environment: A private, distraction-free workspace connected to stable, high-speed internet.
Key Traits
- Interpersonal Skills: Outstanding communication capabilities paired with the composure needed to navigate high-pressure client interactions smoothly.
- Self-Regulation: High personal accountability to manage daily workloads independently in a virtual setting.
Compensation, Benefits, & Career Development
We offer a competitive compensation framework designed to support your work-life balance and long-term career ambitions:
- Base Pay: A specialized salary structure tailored for bilingual talent in Greece, incorporating the standard local practice of 14 monthly paychecks per year.
- Monthly Incentives: Regular financial bonuses directly tied to exceeding service quality and efficiency benchmarks.
- Day-One Coverage: Comprehensive private health and life insurance policies active starting on your first day of employment.
- Hardware Supplied: A full setup of high-grade remote work equipment—including a company laptop—shipped directly to your residence.
- Internal Progression: Clear, structured pathways for promotion into supervisory, quality assurance, or training roles.
Relocation Assistance (For Candidates Moving to Greece)
For successful applicants relocating to Greece from abroad, we offer full support for a seamless transition:
- Flight Covered: Full coverage for your commercial airfare to Greece.
- Temporary Lodging: 30 days of free corporate accommodation to give you time to locate permanent housing.
- Administrative Guidance: Direct assistance with local registrations, including step-by-step help securing your Greek tax ID (AFM) and social security credentials (AMKA).
How to Apply
Ready to advance your virtual career with a world-renowned travel organization? Click "Apply Now" to submit your current resume in English. A representative from our talent acquisition team will review your application and follow up shortly for an initial online interview.