This role is available exclusively to candidates currently living in Greece or applicants actively coordinating their own move to the country. Applications cannot be accepted from candidates based overseas who do not plan to set up a permanent working residence in Greece.
Our client experience department is searching for proactive problem-solvers to represent a leading global power in the online travel industry. Operating in this role, you will act as a vital brand ambassador for a world-renowned organization while enjoying a 100% remote career accessible from anywhere in Greece.
Your duties go far beyond basic customer care. Working as a dedicated travel logistics specialist, you will safeguard the brand's reputation by untangling complex booking issues and ensuring travelers experience seamless, high-quality trips. You will act as the essential bridge connecting technical precision with exceptional guest satisfaction.
Day-to-Day Responsibilities
In your role as a Travel Logistics Specialist, your daily workflow will involve:
- Omnichannel Communication: Interacting with customers across phone, email, and live chat platforms with clear, fluent command of both Czech and English.
- Analytical Problem-Solving: Efficiently resolving complicated reservation discrepancies and billing inquiries with a patient, customer-focused approach.
- Expert Guidance: Maintaining a deep understanding of global travel regulations and internal software tools to offer accurate, high-tier assistance.
- Data Logging: Meticulously recording every customer interaction in the enterprise CRM to preserve accurate historical records.
- Performance Targets: Consistently meeting individual performance goals while collaborating with a global team to elevate overall service quality.
Candidate Profile & Skillset
We are looking for self-motivated professionals who excel in an autonomous, fast-paced digital environment.
Language Capabilities
- Czech: Fluent command (C2 proficiency) to handle complex customer scenarios.
- English: Strong corporate command (minimum B2 proficiency) for team collaboration and company updates.
Remote Setup & Personal Qualities
- Prerequisites: Legal authorization to work in Greece, alongside a quiet, private home office space equipped with high-speed, stable internet.
- Interpersonal Skills: Exceptional communication abilities and the emotional poise to stay calm and professional during escalated client situations.
- Self-Direction: Strong personal accountability to manage daily tasks and fulfill your obligations independently in a completely remote environment.
Compensation, Perks & Career Development
We offer a competitive package designed to support your lifestyle and foster long-term career growth:
- Competitive Pay: A tailored salary package for bilingual talent in Greece, including the standard 14 monthly salaries per year.
- Performance Bonuses: Monthly cash incentives awarded for meeting and exceeding performance targets.
- Day-One Health Coverage: Full private medical and life insurance effective from your very first day on the job.
- Home Office Equipment: A complete, premium hardware setup—including a high-performance corporate laptop—shipped directly to your residence.
- Career Advancement: Clear internal opportunities to progress into leadership, quality assurance, or team management roles.
Relocation Assistance (For Candidates Moving to Greece)
If you are relocating to Greece from abroad to accept this position, we provide comprehensive support for a smooth transition:
- Flight Coverage: Commercial airfare to Greece fully paid for by the company.
- Temporary Housing: 30 days of complimentary, premium temporary lodging so you can settle in comfortably.
- Administrative Guidance: Dedicated assistance with local government onboarding, including securing your Greek tax ID (AFM) and social security number (AMKA).
How to Apply
Ready to jumpstart your remote career with a global leader in travel? Click "Apply Now" to submit your updated resume in English! Our talent acquisition team will reach out shortly for an initial virtual screening.