German Customer Success Specialist - Lisbon

Join an international customer support team where your German language skills and problem-solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements. Responsibilities Respond to customer inquiries via phone, email, or chat. Assist customers with order-related questions, refunds, and account issues. Collaborate with internal teams to resolve customer concerns efficiently. Maintain high-quality service standards while managing multiple tasks. Suggest improvements based on recurring customer issues. Native-level German and fluent English. Strong interpersonal and communication skills. Previous customer support experience preferred, online or face-to-face. Detail-oriented and proactive problem-solver. Comfortable working in a team-focused, dynamic environment. Hybrid working model after initial onboarding. Support with relocation and housing options. Private health insurance from day one. Paid training and career growth opportunities. Social and team-building activities.