German Customer Support Advisor

Are you looking to kickstart an international career while enjoying an exceptional quality of life in one of Europe's most affordable, dynamic, and nature-surrounded capitals?

We are seeking German-Speaking Customer Support Advisors to join an expanding, premier team in Sofia, Bulgaria. In this role, you will act as the primary point of contact for customers of a prestigious Swiss telecommunications provider, delivering outstanding service and administrative support via inbound channels.

Key Responsibilities

• Provide high-quality customer support by handling inbound calls.
• Analyze, troubleshoot, and resolve administrative and technical customer inquiries regarding products, accounts, and billing.
• Perform updates and maintain accurate data records within the company's internal systems.
• Escalate complex issues or specific calls to other specialized departments when necessary.
• Identify upselling or cross-selling opportunities to maximize customer satisfaction and project value.
  
  
  

Requirements

• Languages: Native or proficient level of German (C1/C2) with good communication skills.
• Skills: Excellent problem-solving abilities, empathy, and a strong customer-oriented mindset.
• Work Model Flexibility: Ability to work from our modern office during the initial phase, with a transition to a hybrid model later on.
  
  
  

Work Schedule & Location

• Location: Modern, state-of-the-art office facilities located in Mega Park, Sofia.
• Schedule: Rotational shifts operating Monday to Sunday between 09:00 and 22:00.
• Flexibility: Options for 8-hour, 6-hour, and 4-hour shifts are available.
• Hybrid Model: Fully office-based during the first months. After 4 months, you can unlock a hybrid work option (3 days office / 2 days remote) based on your KPI performance.
  
  
  

Full Relocation & Onboarding Package

We make your move completely hassle-free! If you are relocating to Bulgaria from abroad, you will receive:

• Flight Ticket: Up to €255 fully covered to reimburse your flight ticket expenses (paid directly with your first salary).
• Initial Accommodation: 2 weeks of fully covered Airbnb stay upon your arrival to give you time to find your ideal permanent home.
• Paid Training: A comprehensive, fully structured 5-week paid onboarding program led by professional trainers to ensure you feel confident before taking your first call.
  
  
  

Compensation & Additional Benefits

We offer a highly competitive financial structure tailored to ensure a comfortable lifestyle in Sofia, featuring:

• Competitive Base Salary.
• Language & Billing Skills Bonuses.
• Training & Tenure Bonuses.
• Unlimited Sales Commission: Uncapped bonus structures where top performers can substantially increase their monthly take-home pay.
• Monthly Meal Vouchers.
• Private Health Insurance.
• Fully Covered Multisport Card for premium gym and fitness center access.
• Career Progression: Real opportunities for vertical growth into leadership roles (Team Leader, Trainer, Sales Coach, or Subject Matter Expert) within an expanding project.