German-Speaking Customer Support Advisor | Swiss Telecom Project

You will join a Swiss telecommunications brand providing customer support for German-speaking clients in an inbound contact center environment. This role offers a structured training program, competitive fixed compensation, and uncapped performance-based earning potential. Compensation Base salary Billing Skills Bonus: €102.25 gross/month Uncapped sales bonus (top performers earn €1,000+ extra per month) Signing bonus Training and tenure-based bonuses Benefits Relocation support Private health insurance Monthly meal vouchers Fully covered Multisport card Paid training (5 weeks) Hybrid work model after 4 months (based on KPI: 2 remote / 3 office days) Responsibilities Handle inbound customer calls in German Support with billing, accounts, and product inquiries Maintain and update customer records Identify upselling and cross-selling opportunities Escalate complex cases when required Requirements German C1/C2 level (mandatory) English B2 or higher for internal communication Ability to work rotating shifts (09:00–22:00) Customer service or BPO experience is an advantage but not required Career Development This project promotes internally. Employees can progress into Team Leader, Trainer, Sales Coach, or Subject Matter Expert roles based on performance.