German Customer Support Advisor for Sofia

Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia, Bulgaria, supporting a prestigious Swiss telecommunications company. Why Sofia? Sofia offers the perfect balance between career growth, affordability, and lifestyle: One of the lowest costs of living among European capitals Vibrant international community with professionals from all over Europe Modern cafés, restaurants, shopping centers, and nightlife at affordable prices Excellent public transportation network Surrounded by nature, with Vitosha Mountain only minutes from the city center—ideal for hiking, skiing, and outdoor activities Easy access to weekend trips across Bulgaria, Greece, Serbia, Romania, and Turkey A growing hub for technology, business services, and multilingual professionals Your Role As a German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering outstanding service while identifying sales opportunities and maximizing customer satisfaction. Provide customer support via inbound calls Analyse and resolve customer inquiries Provide information on administrative and technical topics (products, billing, etc.) Perform updates in internal systems Escalate issues or calls to other departments when necessary Compensation & Benefits Competitive Salary Package Base Salary: €1,636.14 gross/month Training and Tenure Bonuses offered Billing Skills Bonus: €102.25 gross Unlimited Sales Bonus: Top performers earn more than €1000/month. Additional Benefits Monthly meal vouchers Private health insurance Fully covered Multisport card Structured onboarding and continuous learning Long-term career development opportunities Work Schedule Rotating shifts between 09:00 and 22:00 8-hour, 6-hour, and 4-hour shift options Monday to Sunday schedule Potential future late shift until 01:00 (not yet confirmed) Work Location Modern office located in Mega Park, Sofia Fully office-based during the first months Hybrid work option available after 4 months, based on KPI performance: 2 days remote 3 days office-based