German Customer Support for a New Online Payment Platform - Athens

We are looking for fluent German speakers to join the German Customer Care team of an innovative online payment platform.

If you are tech-savvy, customer-oriented, and eager to be part of a dynamic and fast-growing environment, this opportunity is for you!

Responsibilities

• Provide customer support via phone calls, chat, and occasional emails
• Monitor and follow up on open cases to ensure timely and effective resolution
• Deliver high levels of customer satisfaction through professional communication
• Build and maintain strong relationships with customers and partners
• Meet performance targets set by both the client and internal teams

• Fluent in German (C1–C2 level, written and spoken)
• Good command of English (minimum B2 level)
• Strong communication, problem-solving, and troubleshooting skills
• Previous experience in customer service or customer success is a plus
• Basic technical understanding
• Availability to work on-site in Athens
• EU Passport

• Competitive gross monthly salary of €1,600 (14 salaries per year)
• Hybrid working model with 1 day per week remote work
• Discounted mobile plan with exclusive employee pricing
• Special offers on mobile devices through company partnerships
• Preferential rates across telecommunications services (mobile, internet, and landline packages)
• Annual €200 voucher for purchases at selected food retail partners
• Free access to leading online learning platforms (Coursera, Learnlight, Percipio, Skillsoft) for continuous professional development
• Exclusive employee discounts at a variety of retail stores and partner brands
• Modern and multicultural working environment
• Fully equipped office with comfortable break and relaxation areas
• Ongoing training and career development opportunities