German-English Customer Support Specialist (100% Remote / Homeoffice)

Join Our Team as a German-English Customer Support Specialist (100% Remote / Homeoffice)

Provide customer support in multiple languages through voice and chat. We are seeking a talented Kundenberater to assist a diverse range of customers while ensuring language proficiency in our fast-growing Kundenservice division. Key Highlights: 100% Remote | Homeoffice | Deutsch und Englisch

APPLICATION INSTRUCTION: Please check both the German and English language boxes at the very top of the application form before submitting to ensure proper routing.

Why You'll Love This Role

You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact.

What You'll Do

• Assist Customers: Provide exceptional support via inbound calls, chat, and email.
• Solve Problems: Troubleshoot issues effectively and find quick resolutions.
• Understand Needs: Personalize interactions to build strong customer relationships.
• Collaborate: Work closely with your team to enhance the customer experience.
• Improve Processes: Offer feedback to refine our service quality.
  
  

What We're Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Previous experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in German and English.
  
  

Tech Requirements

• Personal PC or laptop with a minimum i5 processor.
• Stable internet connection with at least 25 Mbps upload and download speeds.
  
  

Perks And Benefits

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend available for your well-being.
• Performance Bonuses for your hard work.
• Permanent work-from-home setup (100% Remote / Homeoffice).
  
  

We can’t wait to welcome you to our TalentPop App team. Apply today and start making an impact!