German-Speaking Customer Advisor | Bucharest- Hybrid

German-Speaking Customer Advisor | Bucharest, Romania Location: Bucharest, Romania Work Model: Hybrid Multiple Start Dates Available Contract: Full-Time, Permanent We are looking for a German-speaking Customer Advisor to join an international customer support team in Bucharest. Work Schedule Monday to Friday | 09:00–18:00 On-site: Monday to Wednesday Remote/WFH: Thursday and Friday Weekend or overtime work is rare and comes with an additional premium. What We Offer Competitive net salary package Work setup allowance Meal vouchers provided for each worked day Performance bonus based on CSAT and service quality KPIs Additional sales incentives through cross-selling and upselling Permanent employment contract Hybrid working model Paid training provided Your Responsibilities Support customers via phone, email and live chat Provide professional and solution-oriented customer service Document customer interactions accurately in the CRM system Work closely with internal teams and escalate complex cases when necessary Identify opportunities for cross-selling and upselling Ensure a high level of customer satisfaction and service quality Requirements German: Advanced/C1–C2 , spoken and written English: Minimum B2 Strong communication and active-listening skills Good computer literacy and MS Office knowledge Comfortable working with CRM systems and documentation Customer-oriented, proactive, patient and empathetic Comfortable with cross-selling and upselling Full-time availability Ability to commute to the District 4 office in Bucharest 3 days per week Training 1 week of paid training Monday to Friday | 10:00–17:00 Please note: Only candidates already based in Romania/Bucharest or the local area are eligible for this role.