Salary: 5,969 RON/month Net Total Guaranteed (5,569 RON Base + 400 RON Stipend) + €25 daily meal vouchers (Pluxee) + performance bonuses & sales incentives

Job Title: German-Speaking Customer Support Representative

Location: Bucharest, Romania (Hybrid: 3 days on-site near Eroii Revoluției / 2 days WFH)

Schedule: Monday to Friday, 09:00 – 18:00

Contract Type: Permanent, Full-Time

Languages Required: Fluent German (C1/C2) & Business English (B2+)

Overview

Become a key part of our expanding Bucharest team using your near-native or native German language capabilities. In this full-time role, you will serve as the premier point of contact for German-speaking accounts, addressing incoming requests with courtesy, technical accuracy, and an unwavering commitment to high service standards. In this dynamic, international environment, you will help global clients navigate innovative solutions while building a rewarding career within a vibrant European capital.

Core Accountabilities

Multichannel Support: Provide high-quality customer care across voice, chat, and email platforms using fluent, polished, and empathetic German.
Issue Resolution: Rapidly identify customer issues to provide accurate first-contact answers, troubleshooting assistance, and technical solutions.
Record Keeping: Log thorough reports of client touchpoints, profile adjustments, and case outcomes within our central CRM framework with absolute precision.
Team Collaboration: Partner with technical specialists and level-2 support teams to handle and navigate complex cases efficiently and effectively.
Service Enhancements: Spot opportunities to recommend additional product upgrades and options that genuinely improve the customer journey.
Knowledge Upgrades: Maintain current knowledge of new software tools, company policies, and product releases through continuous learning.

Target Candidate Profile

Essential Qualifications:

Languages: Command of spoken and written German at C1/C2 level to ensure flawless client communication, plus B2-level English for internal alignment and software navigation.
Communication: Outstanding active listening abilities, emotional intelligence, paired with clear verbal and written communication.
Technical Aptitude: Digital proficiency with MS Office applications and the agility to pick up new internal platforms rapidly.
Mindset: Composed, service-focused mindset complemented by strong analytical problem-solving skills and resilience under pressure.
Location: Available to work on-site at our modern Eroii Revoluției office location 3 days weekly (Monday–Wednesday).

Onboarding & Training

Duration: 1 week of intensive, structured foundation training starting from day one.
Schedule: Scheduled Monday to Friday, 10:00 through 17:00 daily.
Content: Mentored by dedicated trainers, covering internal support applications, product specs, operational policies, and hands-on client simulations.

Compensation & Financial Perks

Net Base Salary: 5,569 RON net per month.
Remote & Commute Allowance: 400 RON net monthly stipend to support remote overheads and local transportation expenses.
Total Net Guaranteed: 5,969 RON net guaranteed monthly total.
Meal Allowance: 25 RON provided for each active working day via a Pluxee card for local dining.
Performance Bonuses: Periodic performance bonuses linked directly to CSAT targets and operational KPIs.
Sales Incentives: Supplemental commission rewards for successfully suggesting account upgrades and add-ons.
Overtime Pay: 25% pay premium for any authorized extra work hours or weekend shift duties.

Additional Benefits

Annual Leave: 21 days of paid vacation time per year to ensure a healthy work-life balance.
Healthcare: Premium health insurance coverage supplied via Medicover Clinique.
Convenient Location: Contemporary workspace located right beside major bus and metro stops at Eroii Revoluției.
Work-Life Balance: Predictable Monday–Friday hours balancing collaborative office days with work-from-home convenience.
Career Growth: Transparent internal growth avenues into QA, Team Lead, Corporate Trainer, or Account Manager roles.

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