German Speaking Customer Service for Travel Company in Greece

Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a German Speaking Customer Service Representative to join a leading travel company based in Greece. This role involves delivering exceptional service to German-speaking clients while assisting them with their travel plans and inquiries. Responsibilities Provide outstanding customer service to German-speaking travelers via phone, email, and chat. Assist customers with travel bookings, itinerary changes, and general travel-related questions. Handle customer complaints and resolve issues efficiently to ensure customer satisfaction. Collaborate with internal teams and travel partners to coordinate seamless travel experiences for clients. Stay updated on travel policies, offers, and procedures to provide accurate information. Maintain detailed records of customer interactions and transactions. Fluency in German and English, both written and spoken. Previous experience in customer service, ideally within the travel or tourism industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and the ability to handle sensitive situations professionally. Proficiency with customer service software and Microsoft Office tools. Detail-oriented and highly organized with the ability to multitask effectively. Passion for travel and helping customers create memorable experiences. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks