German Speaking Customer Services

German-Speaking Customer Service Representative

We’re looking for a German-speaking Customer Service Representative to join a global technology organisation, supporting customers with a range of technical and service-related queries.

This is a great opportunity for someone with strong German and English language skills who enjoys helping people, solving problems and is interested in developing a career within technology.

The role:

You’ll be responsible for providing first-line customer and technical support, including:

• Troubleshooting and diagnosing IT-related issues

• Guiding customers through the steps required to resolve problems

• Resolving queries at first line or escalating to Level 2 support when required

• Coordinating and following up on service requests

• Working collaboratively with colleagues to solve customer issues

• Using internal knowledge bases to identify solutions and knowledge gaps

What we’re looking for:

• German Language

• Strong communication and customer service skills

• Good working knowledge of Microsoft Office and Windows

• Strong attention to detail and an analytical approach

• Ability to manage multiple tasks effectively

• A positive, collaborative attitude

Previous telephone technical support or customer service experience would be advantageous, although the right attitude and willingness to learn are equally important.

What’s on offer:

• Hybrid working

• Additional language allowance

• Monthly gross cafeteria allowance

• Private health insurance after six months

• Home-office allowance

• Extensive training and development opportunities

• Exposure to a wide range of technologies and opportunities for internal career progression

If you’re a German speaker looking to develop your career within an international technology environment, I’d love to hear from you.