German speaking Customer support Representative

Join our fast-growing company as a German speaking Customer Support Representative

Fluent German C1 and B1 English level.

It is a freelance, remote and full-time position.

Start date: 21.09.2026

Schedule:

Working schedule: 8.00 am to 5:00 pm or 11.00 am to 8.00 pm CET Time

Five working days and Two days off; (Sunday is always off and second day off is shifting)

During the two weeks of training the working schedule will be Mon-Fri 9.00 am - 6.00 pm CET, then will change according to business needs.

At Mindy support you have great opportunity to get:

• Experience in the international company working with people around the globe.
• Compensation: $800/ month during the probation period (1month) and $900 after passing the probation period +300$ KPIs bonus.
• Training $200 additional payment in case of successful training and probation.
• Loyalty bonus system for long term work.
• Training will be provided by the company and the client.
• 20 paid days of vacations, 10 paid days sick leaves per year.
• Management's attention, support and motivation.

Responsibilities:

- Provide customer support via calls, emails, chats;

- Answer general and order-related questions;

- Handle customer complaints and provide appropriate resolutions;

- Escalate complex issues to the technical department;

- Report to senior management on customers' feedback, complaints, quality etc.

Tech Requirements:

50+MB speed, RAM 8+, Windows 10+

KPIS

• 10-15 tickets (all contacts, such as emails, calls, chats) per hour
• Quality above 82%, CSAT above 70%
• Adherence to schedule 100%

There is also a loyalty bonus system:

$200 to be paid if you continue working with us 6 months after probation is completed

$400 - 12 months after probation is completed

$500 - 18 months after probation is completed

$800 - 24 months after probation is completed

$900 - 30 months after probation is completed

$1200 - 36 months after probation is completed

Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Mindy support!