German-Speaking Technical Support Specialist

Your Role

• Provide professional technical support to German-speaking customers
• Identify, diagnose, and troubleshoot technical issues efficiently
• Guide customers through technical solutions and problem-resolution procedures
• Handle customer enquiries with professionalism, patience, and empathy
• Investigate technical problems and provide clear, accurate instructions
• Escalate complex technical issues to the appropriate teams when necessary
• Maintain high standards of customer satisfaction and service quality
• Collaborate with colleagues to ensure efficient problem resolution and continuous service improvement

Your Qualifications

• Native-level German proficiency, both written and spoken
• Advanced English proficiency
• Previous professional experience in Technical Support is mandatory
• Strong technical troubleshooting and problem-solving skills
• Excellent communication and interpersonal abilities
• Customer-oriented mindset with a proactive approach to resolving issues
• Ability to explain technical information clearly and effectively
• Good organisational skills and attention to detail
• Ability to work independently and collaborate within a team
• Immediate availability to start working
• Availability to work in Lisbon, Portugal

The Offer

• Full-time position based in Sete Rios, Lisbon
• Monday to Friday schedule, with rotating shifts between 07:00 and 17:00
• Hybrid working possibility after six months, subject to performance and attendance
• Monthly performance bonus based on individual results
• Opportunity to work in an international technical support environment
• Professional experience in a specialised technical support project
• Collaborative working environment focused on service quality and customer satisfaction
• Opportunity to further develop technical troubleshooting, communication, and customer service skills