Global Customer Offering Specialist

Who we are

Amplifon is the global leader in the hearing care retail industry. Since 1950 we’ve been changing the lives of millions of customers all around the world. And though we are a global company that’s constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.

More than 20,000 professionals every day in a network of 9,500 points of sales, spread throughout 24 countries and 5 continents, give back the joy of hearing, feeling and living to thousands of people across the world.

About the role

The Global Customer Offering Senior Specialist supports the development and execution of customer offering initiatives at global level, contributing to pricing, positioning and portfolio optimization, and enabling Regions and Countries to deliver competitive and customer‑centric product and service solutions.

Key responsibilities

• Offering innovation: support the design and global rollout of new offer, pricing and service models, in alignment with the commercial strategy and customer needs.
• Global pricing governance: contribute to defining and governing global pricing, discount and promo guidelines. Monitor pricing and margin performance across Regions to spot trends and opportunities, and recommend strategic actions.
• Insurance & Affinity: support the monitoring of the global Affinity program, the launch of new products and the relationship with external partners.
• Regional enablement: support Regions and Countries in adapting and implementing global offering guidelines, working closely with Sales, Marketing and Retail Excellence.
• Competitive intelligence & customer insights: design and coordinate global competition monitoring, including mystery shopping programs, and combine it with customer insights and feedback to inform pricing and offering decisions.
• Analytics & decision support: maintain dashboards and KPI monitoring tools, and prepare analyses and recommendations for top management on pricing, sales and portfolio strategy.

Required Skills & Experience

Professional Experience

• 3+ years of experience in pricing, revenue management or offering roles in global companies, or 2–3 years in strategy or management consulting.
• Master’s degree in Economics, Engineering Management, Mathematics/Statistics, or other studies with a strong numerical and analytical component.
• High proficiency in Excel and PowerPoint.
• Good knowledge of data visualization tools (Power BI); familiarity with SQL is a plus.
• Fluent English
• Strong data-driven approach to decision making and complex problem solving, combined with business sense and commercial awareness.
• Proven ability to turn analyses into strategic plans and roadmaps, structuring priorities and driving initiatives from vision to execution.
• Excellent communication and negotiation skills, with strong proactivity and leadership.

Mindset & Soft Skills

• Strong data-driven approach to decision making and complex problem solving, combined with business sense and commercial awareness.
• Proven ability to turn analyses into strategic plans and roadmaps, structuring priorities and driving initiatives from vision to execution.
• Excellent communication and negotiation skills, with strong proactivity and leadership.

Location: HQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely)

Compensation & Benefits

Applicable Collective Agreement: CCNL Commercio (Terziario, Distribuzione e Servizi)

Contractual Level: Employee Level 1

Contract Type: Permanent – Full Time

The reference Gross Annual Salary is approximately in the range of €43.000 – €57.000. The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge and also to the educational background.

The position is also eligible for an annual Company bonus (‘premio di risultato’) linked to business performance, in line with Company policies.

Benefits

• €750 Annual Welfare plan for your personal well-being across a wide range of services

• Health Insurance: Fondo Est healthcare coverage + an additional Accident Insurance

• Supplementary pension scheme: option to enrol in the Fondo Fon.Te with employer contributions

• Office Perks: On-site canteen and free company parking

• Growth & Development: Free access to learning platforms and training programs. We provide access to continuous learning opportunities because we believe in investing in professional development.

• Well-being: Special corporate discounts, services to support you and your loved ones, moments dedicated to your wellbeing and physical health.

Equal Opportunities Statement

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.