Global IT Problem & Asset Manager (m/f), ServiceNow ITAM & CMDB Governance

Impulsados por tecnologías y tendencias digitales transformadoras, somos RIB y nos hemos propuesto propulsar el sector y hacer que la ingeniería y la construcción sean más eficientes y sostenibles. Basándonos en una amplia experiencia en el sector y en las mejores prácticas, y con nuestro personal en el centro de todo lo que hacemos, ofrecemos soluciones integrales líderes en el mundo que permiten a nuestro sector construir mejor.

Con un firme compromiso con la innovación y la mirada puesta en el futuro, RIB cuenta con más de 2.500 personas con talento que llevan nuestro software a más de 100 países. Somos profesionales experimentados de diferentes culturas y orígenes, y colaboramos estrechamente para proporcionar productos de software transformadores, pensamiento innovador y servicios profesionales a nuestro mercado global. La solidez de nuestros equipos en todo el mundo nos permite realizar inversiones y mejoras en productos sostenibles, para mantener a nuestros clientes en la vanguardia de la tecnología de ingeniería, infraestructuras y construcción.

Sabemos que nuestro éxito radica en nuestro personal. Únase a nosotros para formar parte de una fuerza global que utiliza la innovación para mejorar la forma en la que el mundo construye.

Más información en RIB Careers.

Key Details:

The most important information about the work model, working hours, and contract

Location: Madrid

Work model: Hybrid (2–3 days per week in the office)

Working hours: Full Time

Contract type: Permanent

Your Impact in This Role:

The Most Important Things About Your Team, Your Focus, and Your Impact

As part of our global IT transformation, we are further standardizing IT service management processes and expanding our ServiceNow landscape. You will drive the transition from locally managed asset inventories to a globally standardized asset management framework.You will support IT service management processes across more than 25 countries in Europe, North America and Asia-Pacific.

You will be part of a global IT Governance team of 8 professionals and work closely with regional Service Desk, Infrastructure and Security teams.

Your work will directly contribute to reducing recurring incidents, improving CMDB data quality, strengthening audit readiness and increasing transparency across more than 10,000 managed IT assets providing support for approximately 2,000 users across the organization .

Division: IT & Services
You will report to: Global IT-Servicemanager

Key Responsabilities:

Problem Management

• Own the global Problem Management process and drive continuous service improvement.

• Lead root cause analysis and resolution of recurring and major incidents.

• Identify trends and implement preventive actions to improve service stabilityIT Asset Management & CMDB

• Manage the global lifecycle of hardware, software, licenses, and subscriptions.

• Lead the governance and continuous improvement of ServiceNow IT Asset Management (ITAM) and CMDB.

• Ensure accurate asset data, compliance, and audit readiness.

Governance & Reporting

• Define and monitor KPIs for Problem Management, Asset Management, and CMDB performance.

• Maintain policies, standards, and processes aligned with ITIL best practices.

• Provide reporting and insights to support operational and strategic decisions.

Stakeholder Management

• Act as the global point of contact for Problem Management, IT Asset Management, and CMDB topics.

• Collaborate with IT teams, Procurement, Security, and business stakeholders worldwide.

• Drive cross-functional initiatives that strengthen governance and service quality.

Your Profile:

• Degree in Computer Science, Information Systems, Business Informatics, or a comparable IT qualification.

• 5+ years of experience in IT Service Management (ITSM), Problem Management, IT Asset Management, or related disciplines.

• Strong understanding of ITIL principles and service management best practices.

• Hands-on experience with ServiceNow, CMDB, IT Asset Management, or similar ITSM platforms.

• Good understanding of enterprise IT environments, Microsoft technologies, and infrastructure services.

• Strong analytical, organizational, and stakeholder management skills.

• Professional proficiency in English (C1 level or higher).

Advantageous

• ITIL Foundation or higher certification.

• Experience with ServiceNow ITAM, CMDB, or asset governance initiatives.

• Knowledge of software licensing, compliance, and audit management.

• Experience working in global or matrix organizations.

• Certification or training in IT Asset Management (ITAM, HAM, SAM, or related disciplines).

• Professional proficiency in Spanish (B2 level or higher).
  

Your next step:

Career Team Contact: Jessica Casallas

Our application process - from the online application and an initial interview with our Career Team to your first welcome - is structured, transparent, and predictable.

• Initial meeting with Jessica

• First technical interview with Jessica and the Regional IT Head EMEA

• Second technical interview with Global IT-Manager and the Global IT-Servicemanager

What You Can Expect from Us:

We know that a new work environment should be rewarding not only professionally but also personally. That’s why we support you beyond your day-to-day tasks - with these specific benefits:

What Sets Us Apart:

• A structured start: personalized onboarding, organized networking

• A modern work schedule model: trust-based working hours, flexible working hours (flex time), workations, the option to work hybrid or remotely (see Key Facts)

• Schneider Electric company share ownership program

• Ways to be sustainable: digital infrastructure, Jobrad bike-sharing, and (depending on your role) an electric car as a company vehicle

• Life cover and health insurance

• Career development and personalized professional growth: We support you in strategically building on your professional and personal strengths through team- and role-based training and personalized development opportunities

• National and international career opportunities within the RIB Group and the Schneider Electric corporate network

• Room for ideas and active participation: With us, you can actively contribute your own ideas, new approaches, and suggestions for process optimization - whether through direct dialogue with your team, via the company’s idea management system, or in team and management settings such as the RIB Town Halls
  

What we take for granted:

• Free drinks, fruit and cookies

• Ways to be sustainable: digital infrastructure

• Regular employee events

RIB podrá exigir a todos los candidatos seleccionados que superen un control de experiencia y antecedentes antes de empezar a trabajar. La verificación de precedentes se llevará a cabo de acuerdo con las leyes locales y puede, sujeto a dichas leyes, incluir prueba de nivel educativo, verificación de historial de empleo, prueba de autorización de trabajo, antecedentes penales, verificación de identidad, verificación de crédito. Ciertos puestos que tratan con datos personales sensibles y/o de terceros pueden implicar la comprobación de criterios adicionales.

RIB es una empresa que ofrece igualdad de oportunidades. Somos y estamos comprometidos a ser un empleador ejemplar con una cultura inclusiva, desarrollando un entorno de trabajo en el que todos nuestros empleados son tratados con dignidad y respeto. Valoramos la diversidad y la experiencia que personas de diferentes orígenes aportan a nuestro negocio.

Únase a RIB para crear la tecnología transformadora que permita a nuestros clientes construir un mundo mejor.

About Us

Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.

With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.

We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.

Find out more at RIB Careers.