Global Network & SASE RUN Engineer

Permanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations. This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms. The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions. Job Title: Europe Lead Network & SASE RUN Engineer Location: Issy-les-Moulineaux (Partly Remote possible) Type: Full-time Language: English (mandatory) Experience: Senior / Expert Role Overview We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations. This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms. The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions. Key Responsibilities L3 Operations & Incident Management Act as the primary escalation point (L3) for complex incidents and service requests. Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues. Ensure timely resolution aligned with SLA/MTTR objectives. Network & SASE Operations Operate and support global network infrastructure, including: Cloud Networking (Azure): VNet, Application Gateway, Load Balancer, ExpressRoute, VPN Gateways Security: Palo Alto NGFW SASE: Zscaler ZIA / ZPA (policy, access, troubleshooting) Core Services: DNS, IPAM Operational Excellence & Continuous Improvement Identify recurring issues and drive permanent fixes with engineering teams. Contribute to automation initiatives (reducing manual operations). Optimize network performance and ensure proactive monitoring and alerting. Governance & Processes Ensure strict adherence to ITIL processes (Incident, Problem, Change). Maintain high-quality technical documentation, runbooks, and knowledge base. Support global standards enforcement and alignment with intetnal policies. Collaboration & Support Work closely with Global Network, Security, Cloud Architecture, and regional teams. Support major changes, deployments, and critical events. Participate in on-call rotation for critical incident coverage. Required Skills & Experience Technical Expertise Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN Cloud networking (Azure): VNet, NSG, Load Balancer, ExpressRoute, VPN Security: Palo Alto firewalls (advanced operations) SASE: Zscaler ZIA / ZPA Core services: DNS and IPAM Operational Skills Strong experience in L3 support in enterprise environments Proven ability to handle critical incidents under pressure Solid understanding of ITIL (v3/v4) Soft Skills Strong analytical and troubleshooting mindset Clear communication and stakeholder management Ability to work in a global, multi-region environment Preferred Qualifications Certifications (one or more): Cisco CCNP / CCIE Palo Alto PCNSE Microsoft Azure Network Engineer Zscaler ZCCP / ZCP ITIL v4 Experience in global enterprise environments Previous role as Lead / Senior L3 Engineer What We Offer A key role in global Network & SASE operations Exposure to cutting-edge cloud and Zero Trust technologies Opportunity to shape and improve global operational practices A collaborative, international environment