Global Network - Supply Chain and Engineering - Manufacturing & Operations - Return & Repair

Join Our Global Consulting Network and Expand Your Horizons!

Do you have experience in reverse logistics, repair operations, or returns management? Become part of Accenture's Smart Aftersales Service capability and help clients redesign and optimize their Return & Repair operations.

You will work on strategic consulting and transformation initiatives focused on improving operational efficiency, customer experience, turnaround times, and value recovery.

Key Responsibilities

• Support Return & Repair transformation programs.
• Analyze and optimize reverse logistics and repair processes.
• Participate in assessment, design, and transition engagements.
• Contribute to process redesign and operational improvement initiatives.
• Facilitate workshops and stakeholder discussions.
• Support business development activities and solution design.

Qualifications:

• Advanced English.
• University Degree
• 2–5 years (Analyst) or 5–9 years (Consultant) of experience in returns, repair, reverse logistics, or related aftermarket supply chain roles—including at least partial consulting experience.
• 10–15 years (Manager) or 15–20 years (Senior Manager) of experience in returns, repair, reverse logistics, or related aftermarket supply chain roles—including at least partial consulting experience.

Preferred Experience

• Experience in:
  • Return & Repair operations
  • Reverse Logistics
  • Value Recovery
  • RMA Management
  • End-of-Life processes
  • Repair Operations
• Exposure to ERP and logistics platforms such as:
  • SAP SD
  • SAP EWM
  • Oracle SCM
  • Microsoft D365

Ideal Background

Automotive, High-Tech, Industrial Equipment, Medical Devices, Supply Chain, Logistics, or Manufacturing.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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