Global Product Owner (GPO) of HR Services

At GoGlobal, the Global Product Owner of HR Services (HRS) owns the Employer of Record (EoR) and HR Support products end to end — their global scope, standards, commercial logic, processes, and economics — and leads the function as a Executive Director–level member of the Delivery leadership team. Reporting to the Chief Delivery Officer, you are accountable for the growth, profitability, and reputation of HRS worldwide.

This is a leadership role whose primary objective is business growth through flawless delivery. You are the senior product and delivery voice for HRS in the market — client-facing, trusted by prospects and key accounts, and the partner of choice for Revenue and Sales in winning and expanding business. As the ultimate subject-matter expert for HRS, you stay close to market trends and customer demands and translate them into how the service is designed, packaged, priced, and delivered.

You lead the HRS function globally through the Global Operations Lead, the Regional Product Owners (RPOs), and the country leaders and local representatives. You build the delivery organisation to meet both market opportunity and client expectation, set and defend global standards as the foundation for scalable and sustainable delivery, and act as an inspiring leader for the teams who deliver HR Services every day.

Roles & Responsibilities

Commercial Leadership & Growth

• Act as the senior, client-facing product authority for HRS: anchoring strategic client engagements, pitches, high-stakes decisions, and escalations.

• Partner with Revenue and Sales as the expert in the room — qualifying opportunities, shaping scope and pricing, and helping convert and expand accounts.

• Define and evolve the commercial logic — packaging, bundling, premiums, and guardrails — so HRS can be sold and delivered profitably at scale.

• Own the reputation of the HRS product in the market.

Product Strategy & Standards

• Own the global scope, service definitions, and standards for HRS — what is in, what is out, and how it is delivered.

• Set global execution standards, SLAs, and compliance expectations across all regions and delivery models.

• Drive consistency of delivery across regions while enabling them to flex within agreed guardrails.

Market Insight & Service Design

• Act as the ultimate subject-matter expert for HRS, maintaining a deep, current view of market trends, competitor moves, and evolving customer demands.

• Translate market and client insight into the design of the service and the delivery organisation, so the function is structured to meet both demand and expectation.

• Shape the product roadmap and delivery-model choices (in-house, outsourced, automated) to capture growth opportunities.

Process Standardisation & Continuous Improvement

• Set the global HRS operating model and process standards; approve processes, SOPs, and control frameworks before they enter delivery.

• Direct the Global Process Manager (GPM) on process design, standardisation, controls, and scalability — turning product intent into repeatable, executable delivery.

• Support the enterprise AI direction and drive its adoption within HRS to enable scale and quality.

Cost Management & Commercial Sustainability

• Own product-level cost-to-serve for HRS, driving efficiency, productivity, and long-term economic sustainability.

• Make deliberate trade-offs across scope design, automation, sourcing, and delivery-model choices to keep delivery economics healthy as the product scales.

• Diagnose cost pressures, identify root causes, and lead corrective action, supported by Finance on modelling and analysis.

Regional Delivery Governance & Team Leadership

• Lead all Regional Product Owners (RPOs) for HRS as their global head, holding them and the Outsourcing Control leads accountable for regional delivery outcomes and economics.

• Provide the framework within which regional autonomy — in-house versus outsourced mix, capacity, and hiring proposals — is exercised, and arbitrate cross-regional or peer-function disagreements when escalated.

• Lead, mentor, and develop the Global Operations Lead, RPOs, and country leads; build product, commercial, and delivery capability across the global HRS team.

Scope & Commercial Governance

• Propose and own changes to product scope, service tiers, and commercial logic, routing them through the agreed approval framework for impact assessment and implementation readiness.

• Support enabling functions on scope-to-catalogue mapping, SKU registration, and pricing alignment.

• Validate post-implementation effectiveness of scope and commercial changes through defined metrics, and refine where needed.

Compliance, Audit & Risk

• Set the global compliance posture for HRS across international employment law, worker classification, payroll-tax and social-security requirements, and permanent-establishment / co-employment risk.

• Ensure HRS delivery maintains internal controls and regulatory adherence in every jurisdiction the product serves.

• Engage with internal and external audit on HRS product-level matters.

Cross-Functional Collaboration

• Work closely with the Chief Delivery Officer, peer Global Product Owners, Revenue, Technology, and the enabling functions across Delivery.

• Represent the HRS product in cross-functional and executive forums.

Key Performance Indicators

• Gross Profit growth and sales win rate for the product.

• Client Retention and net revenue retention (NRR).

• Staff retention and engagement

• Delivery SLA attainment and quality.

• Client satisfaction (NPS).

• Compliance and audit outcomes (zero material breaches).

• Vendor performance and coverage continuity.

Requirements

• Bachelor’s degree in HR, Law, or a related field; a relevant HR / employment-law

• At least 8 years owning a product, service line, or regional / global function end to end. Mobility qualification (e.g. CIPD, GPHR) is required.

• 15+ years of experience in Employer of Record (EOR), global employment, or international HR / payroll

• Managing Director–level leadership experience, with the gravitas to operate as a senior commercial and product leader.

• Experience running a service-line P&L at scale — owning cost-to-serve, productivity, margin, and pricing logic.

• Strong working knowledge of international employment law, worker classification, statutory benefits, and payroll / social-security obligations, together with permanent-establishment and co-employment risk, across multiple regions (APAC, EMEA, and ideally the Americas).

• Demonstrated experience designing service standards, commercial logic (packaging, bundling, premiums), and pricing frameworks.

• Strong client-facing and business-development capability, comfortable as the senior product voice in front of clients and prospects.

• Experience leading senior delivery and product leaders — regional heads, process leads, and outsourcing-control / vendor-management leads — across multiple regions.

• Deep market awareness, with the ability to read trends and customer demand and shape the service accordingly.

• Process-oriented mindset, believing in global standards as the foundation for scalable, sustainable delivery — with the judgement to know where flexibility serves the client.

• Strong analytical and strategic problem-solving skills; comfortable with financial modelling, scenario analysis, and unit economics.

• Excellent communication and stakeholder-management skills, with the ability to influence at executive level.

• Familiarity with EOR / global-employment and HRIS / payroll platforms (e.g. Workday, SAP SuccessFactors, ADP, or equivalent global-employment platforms).

• Comfort with AI-assisted tools and automation as enablers of product scale and quality.

• Familiarity with EoR / global-employment and HRIS / payroll platforms (e.g. Workday, SAP SuccessFactors, ADP, or equivalent).

• Comfort with AI-assisted tools and automation as enablers of quality and scale.

• Fluent English; additional regional languages an advantage.

Preferred

• Prior experience as a product or service-line head in a global EOR / PEO provider (e.g. Deel, Remote, Velocity Global, Globalization Partners) or in a Big-4 people-advisory / managed-services context.

• Experience leading a P&L turnaround, transformation, or in-housing programme.

• Experience operating in an EoR, PEO, or global business services environment.

OVERVIEW

As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.

Sometimes, things just take time to do well. In our business, delivering great results is a process - and we're committed to doing it right.

We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.

We are a global team, built for those who want to go further. Here's what your career at GoGlobal looks like:

A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact

Collaborating with a diverse, global and supportive team

Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth

WHY WE ARE DIFFERENT

We Make Growing Your Career Possible

• We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We're proud of our own culture and prefer to grow it our way.
• We're global. We offer career opportunities across the world-whether it's new job roles or international locations
• English is our official language, but for many, it's our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
• We are not a family. We operate more like a high-performing sports team where each individual's contribution is crucial to our collective success.
• We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
• We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what's coming next. It's all about open communication, building trust and empowering every individual to be part of our journey. We don't tell you what to think - we provide the information you need to make your own informed decisions.
• We believe flexibility drives success. Our company is built on trust, and that's why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it's old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.

Ready to take the next step in your career with us? Apply now!

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