Global Retail Training Sr Specialist

Who we are
Amplifon is the global leader in the hearing care retail industry. Since 1950 we’ve been changing the lives of millions of customers all around the world. And though we are a global company that’s constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.

More than 20,000 professionals every day in a network of 9,500 points of sales, spread throughout 24 countries and 5 continents, give back the joy of hearing, feeling and living to thousands of people across the world.

About the role

The Global Retail Training Sr Specialist supports the definition and execution of global retail training initiatives, designs engaging learning solutions and contributes to the development of capabilities across the retail network, enabling performance improvement throughout the employee lifecycle.

The role also contributes to identifying and leveraging funded training opportunities, supporting the coordination and monitoring of training initiatives financed through external funding schemes, in collaboration with relevant internal stakeholders.

Key Responsabilities

• Design and develop global training materials, toolkits and learning content in collaboration with subject matter experts.

• Translate business and technical inputs into structured, accessible and engaging learning solutions.

• Support the identification and management of funded training opportunities, including relevant national, regional and EU funding schemes, in collaboration with HR, Finance and external training providers.

• Coordinate the administrative and operational aspects of funded training initiatives, including training plans, documentation, eligibility requirements and reporting activities.

• Monitor the utilization of available training funds, ensuring alignment between learning needs, funding opportunities and applicable requirements.
  Support the preparation of reports and documentation required for funding applications, reimbursement and financial reporting.

• Contribute to the definition of training approaches and methodologies based on target audience segmentation and performance needs.

• Support the delivery of training initiatives, including workshops and cross-team sessions.
  Collaborate with global, regional and country stakeholders to ensure alignment and consistency of training programs.

• Support engagement initiatives across the global training community, contributing to communication and activation activities.

• Monitor training effectiveness through defined KPIs and learning metrics, providing insights and recommendations for improvement.

• Analyze training and performance data to support continuous enhancement of learning content and programs.

• Contribute to the evolution of training frameworks, tools and processes.

Required Skills & Experience

Professional Experience

• Bachelor’s or master’s degree in management, Human Resources, Education, Instructional Design, Marketing or related fields is a plus.
• Experience in training, learning and development or capability building roles within retail multi-country environments.
• Experience in applying AI tools to instructional design and the creation of engaging, scalable training content.
• Experience delivering training sessions and facilitating workshops.
• Familiarity with Learning Management Systems and instructional design tools is a plus.
• Background in healthcare or Hearing Care industry is a plus.
• Full professional proficiency in English.

Mindset & Soft Skills

• Stakeholder collaboration and facilitation
• Communication and content design
• Analytical and structured thinking
• Continuous improvement mindset
• Learning Agility

Location: HQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely)

Compensation & Benefits

Applicable Collective Agreement: CCNL Commercio (Terziario, Distribuzione e Servizi)

Contractual Level: Employee Level 1

Contract Type: Permanent – Full Time

The reference Gross Annual Salary is approximately in the range of € 41.000 – €56.000. The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge and also to the educational background.

The position is also eligible for an annual Company bonus (‘premio di risultato’) linked to business performance, in line with Company policies.

Benefits

• €750 Annual Welfare plan for your personal well-being across a wide range of services

• Health Insurance: Fondo Est healthcare coverage + an additional Accident Insurance

• Supplementary pension scheme: option to enrol in the Fondo Fon.Te with employer contributions

• Office Perks: On-site canteen and free company parking

Growth & Development: Free access to learning platforms and training programs. We provide access to continuous learning opportunities because we believe in investing in professional development.

Well-being: Special corporate discounts, services to support you and your loved ones, moments dedicated to your wellbeing and physical health.

Equal Opportunities Statement

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.