Global Sales Effectiveness Director

Who is USP?

Standardized language for consistency (do not delete):

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The Sales Effectiveness Director is a global commercial leadership role responsible for strengthening USP’s sales execution, productivity, and performance discipline across regions.

Based in India and reporting to the Vice President, Global Business Development, this role will partner closely with commercial leadership, regional sales teams as well as commercial support functions across USP to translate business objectives into practical sales strategies, scalable processes, and actionable performance insights.

You will lead global initiatives related to commercial strategy, sales enablement, CRM excellence, incentive governance, data analytics, and change management to help USP build a more consistent, accountable, and effective global sales organization.

The successful candidate will act as a change agent across the organization. He/ She/ They will be results driven, with a passion for building high-performance organizations, tools and processes.

We are searching for a person who wants to grow and develop his/her/their own career, a commercial leader with a passion for opening new doors and creating new opportunities.

This is a hybrid (3 days a week at the office) position based in USP office in Hyderabad, India that requires ability to travel internationally as requested.

How will YOU create impact here at USP?

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As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Sales Effectiveness Director has the following responsibilities:

Sales Strategy & Performance

• Partner with Commercial Leadership to translate business objectives into actionable sales strategies and execution plans across regions.
• Define, monitor, and continuously improve key performance indicators to drive accountability, increase productivity, and support revenue growth.
• Lead sales forecasting, new business opportunities pipeline management, and performance analytics.

Sales Enablement & Capability Building

• Design and implement training programs for Strategic Customer Development and Inside Sales teams focused on consultative selling, scientific value articulation, new employee onboarding, and continuous development.
• Design and deploy global sales trainings that support consistent execution and stronger customer engagement.
• Ensure consistent use of sales methodologies and best practices globally.
• Partner with Marketing Operations to deploy effective messaging, value propositions, and customer engagement frameworks across regions.
• Drive adoption of best practices across regions and business units.

Commercial Processes, Tools & CRM Excellence

• Lead optimization and global adoption of CRM (Salesforce), ensuring data quality and actionable insights.
• Standardize, optimize, and monitor core commercial processes, including lead-to-opportunity management, opportunity tracking, account planning, and contract and proposal review and approval processes in close collaboration with Commercial and Marketing leadership and teams.
• Identify and deploy tools that enhance sales productivity and customer insights.
• Improve sales productivity through simplification, automation, and clear governance.

Incentives, Governance & Sales Discipline

• Design and manage incentive compensation frameworks aligned with growth priorities.
• Partner with Finance and HR to ensure transparency, fairness, and performance alignment.
• Support pricing, contracting, and large commercial proposal governance processes as needed.
• Reinforce a culture of accountability, compliance, and disciplined execution.

Data, Analytics & Sales Insights

• Leverage data, analytics, and tools to generate actionable commercial insights in support of regional or territory performance analysis and complex contract negotiations.
• Translate data into actionable insights to guide sales decisions, territory planning, and resource allocation.
• Support segmentation, targeting, and territory alignment strategies.
• Develop dashboards and reporting to provide real-time visibility to leadership.
• Identify performance gaps and implement targeted improvement initiatives.

Global Alignment & Change Leadership

• Drive consistency in sales execution while allowing for regional market nuances.
• Drive change management and adoption of new tools, processes, and ways of working.

Note:

As part of the recruitment process, USP's Global Talent Acquisition team may contact candidates through a variety of communication channels, including Microsoft Teams, telephone, email, and WhatsApp (voice calls and text messages). These communications may be used to schedule interviews, provide updates on application status, discuss career opportunities, and answer questions about employment with USP.

To help ensure timely communication, candidates are encouraged to keep their contact information current and to engage only with individuals who clearly identify themselves as authorized USP representatives. USP will never request payment, banking details, or other financial information as part of the hiring process.

Fraud Alert:

USP is committed to protecting job seekers from recruitment fraud. Legitimate employment-related communications will come only from authorized USP representatives. If you are unsure whether a communication is authentic, please verify it through USP’s official careers website before sharing personal information.

Who is USP Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the below competencies and experience

Basic Qualifications:

• Minimum of 12+ years of experience in sales operations, commercial excellence, sales effectiveness, business analytics, or related commercial roles, preferably in the life sciences, pharmaceutical, biopharmaceutical, or healthcare industry.
• Master’s degree in business, economics, marketing, life sciences, or a related field required
• Ability to operate in full autonomy, with a hands-on, practical, and sales-first mindset while maintaining strong governance and compliance discipline.
• Experience developing dashboards, executive performance reviews, segmentation models, territory planning frameworks, or sales productivity tools.
• Excellent presentation and communication skills and experience with executive level interactions. Proficiency in English is required
• Demonstrated experience leading sales effectiveness programs, sales enablement, CRM adoption, forecasting, pipeline management, and performance analytics across regions and business units.
• Strong understanding of consultative selling, customer engagement, sales methodology deployment, and commercial process governance.
• Experience working with CRM and analytics platforms such as Salesforce, Power BI, Tableau, or similar tools.
• Proven ability to influence cross-functional stakeholders and drive adoption of new processes, tools, and ways of working in a matrixed global organization.
• Strong analytical, problem-solving, communication, and project management skills.
• Ability to translate data and business priorities into clear, actionable recommendations for commercial leadership.
• Ability to listen and gather customer/stakeholder insights and respond with creative solutions.
• Strong problem-solving skills
• Bias to action and results driven with a track record of successful outcomes.
• Excellent interpersonal skills, presentation, communications skills
• Ability and desire to work well with diverse employees and customers in a cooperative and friendly manner.

Additional Desired Preferences

• Education and training in pharmaceutical sciences and business highly desired.
• Familiarity with pharmaceutical, biopharmaceutical, reference standards, quality, regulatory, or experience working in Consulting firms serving Life Sciences industry.
• Experience supporting commercial teams across multiple geographies.
• Experience designing incentive compensation frameworks and partnering with Finance and HR on sales performance governance.

Supervisory Responsibilities

None, this is an individual contributor role.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.