Global Travel & Expense Programme Manager

Fantastic opportunity to join McAfee in an influential global role within Global Procurement Services (GPS). You will be accountable for the end-to-end management and continuous improvement of McAfee’s global Travel & Expense programme, including the executive travel programme. A key future priority will be to develop a best-in-class Travel & Expense experience for employees, minimizing friction while maintaining strong controls, governance and policy compliance.
Reporting to the Global Head of Procurement, you will own the strategic and operational governance of a c.$6m annual Travel & Expense programme, including c.$4m of travel spend and c.400 frequent travellers. You will lead the relationships with Navan, our primary travel management and booking provider, and FCM, our executive travel provider. The role works closely with senior leaders and Executive Assistants, particularly those supporting US-based executives, while managing a global programme across regions and time zones.
This is a programme leadership and optimisation role rather than a transactional travel role. External partners deliver day-to-day booking, traveller servicing and executive travel support; the role focuses on policy, supplier governance, commercial value, corporate cards, controls, reporting, automation and continuous improvement.
This role is based in Spain, and you may occasionally need to work from our Madrid office. We can only consider candidates who already live in Spain, and we can't offer relocation assistance for this position.

About the Role:

• Own the global Travel & Expense programme, operating model, policy and governance framework, balancing cost, compliance, traveller experience and operational efficiency.
• Own the commercial and operational relationships with Navan and FCM, including service delivery, performance, value and continuous improvement.
• Own and manage the global executive travel programme, working closely with senior leaders and Executive Assistants, particularly those supporting US-based executives, to provide responsive, discreet and high-quality support.
• Establish and monitor supplier KPIs and SLAs covering service, adoption, cost, compliance, traveller satisfaction and issue resolution; lead business reviews and corrective actions.
• Develop airline sourcing strategies for a predominantly domestic US travel programme, including corporate agreements, fare-based discounts and advance-purchase rules that balance savings, flexibility and traveller needs.
• Build and maintain a negotiated hotel programme focused on the highest-volume US markets, using spend, room-night and booking data to prioritise approximately 10–15 locations and improve rates, availability and compliance.
• Optimise the TMC and booking-tool model by reviewing transaction and service fees, online booking adoption, channel leakage, traveller support and the overall value delivered by Navan and FCM.
• Analyse travel patterns and identify opportunities across air, hotel, ground transport, booking behaviour and preferred-supplier utilisation.
• Drive adoption of approved booking channels, corporate cards and travel policy, including improved advance booking and reduced leakage.
• Partner with Procurement colleagues on sourcing, negotiation and supplier relationship management activity.
• Own business governance of the corporate card programme with Finance and Treasury, including adoption, controls, exceptions and programme economics.
• Partner with Finance and Accounts Payable to simplify expense submission, approval, reimbursement and card settlement, using automation and exception-based management to reduce manual intervention.
• Improve integration and accountability across travel booking, corporate cards, expense management and reimbursement processes.
• Develop decision-oriented reporting across spend, bookings, suppliers, compliance, traveller behaviour, service performance and savings opportunities.
• Own escalations where supplier service fails or systemic traveller issues emerge, ensuring root causes and corrective actions are addressed.
• Partner across Procurement, Finance, Accounts Payable, Treasury, HR, Legal and the wider business to maintain effective controls and deliver programme improvements.
• Document key processes, ownership and escalation routes to create a resilient programme that does not depend on individual knowledge.
• Lead the development of a best-in-class employee Travel & Expense experience, removing unnecessary friction while preserving strong financial controls, policy compliance and governance.
• Champion change, automation, continuous improvement and the McAfee culture across the T&E ecosystem.

About You:

• 6+ years of experience in corporate Travel & Expense, travel programme management, procurement, finance operations or a closely related global employee-spend role.
• Applied experience managing a travel management company, travel technology platform, expense provider or corporate card programme.
• Strong supplier, commercial and contract management skills, with a track record of improving performance and value.
• Good understanding of corporate travel, expense processes, corporate cards, financial controls and policy compliance.
• Experience managing an executive or VIP travel programme, including high-touch support, complex itineraries, escalations and 24/7 service requirements.

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