Global Vice President, Services

Job Description

This Global Vice President, Services, will define and execute Boyd Thermal’s global services strategy, building a scalable organization, service portfolio, and operating model that supports customers across the Americas, EMEA, and APAC. As a member of the leadership team, the role owns global services growth, operational performance, customer experience, and profitability, overseeing the full lifecycle services business including commissioning, maintenance, remote monitoring, upgrades, spare parts, training, and service agreements. Success requires a strategic, hands-on leader who can build teams, drive execution, ensure safety and quality, and deliver a consistent global customer experience while leveraging Eaton’s broader capabilities.

Responsibilities:

• Develop and execute the global services strategy, roadmap, and business model to drive growth, customer value, and recurring revenue.
• Build and scale Boyd Thermal’s global services organization, including structure, talent acquisition, workforce planning, training, and leadership development.
• Establish a globally consistent service operating model with standardized processes, service delivery standards, quality systems, and 24/7 support capabilities.
• Own the global Services P&L, including revenue growth, profitability, forecasting, pricing strategy, contract governance, and operational performance.
• Lead the end-to-end customer lifecycle, from installation and commissioning through maintenance, upgrades, modernization, and lifecycle support.
• Develop digital service capabilities, connected asset strategies, installed-base management, field service technologies, and data-driven service insights.
• Build and manage a global ecosystem of service partners, suppliers, subcontractors, and spare-parts logistics to ensure scalable customer support.
• Champion world-class safety, quality, compliance, and risk management practices across all service operations and regions.
• Partner with engineering, product management, operations, and sales to improve product serviceability, customer outcomes, and lifecycle value.
• Lead organizational transformation, change management, and integration initiatives to align Boyd Thermal service capabilities with Eaton’s global service network.

Required Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of 15 years of progressive leadership experience in global services, field service, aftermarket, customer support, operations or a related industrial business.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• Must be located in the United States and willing to travel up to 30%

Preferred Qualifications:

• Demonstrated experience designing and building a multi-region services organization, including organization design, leadership hiring, workforce planning, operating processes and systems deployment.
• Proven ownership of a services P&L with accountability for growth, margin, cash, customer outcomes and operational performance.
• Experience leading large, geographically dispersed teams through transformation, rapid growth or the creation of a new operating model.
• Experience in mission-critical, data center, thermal management, HVAC, industrial equipment, power management or similarly complex engineered environments.
• Demonstrated ability to develop executive customer relationships, negotiate complex service agreements and lead critical escalations.
• Working knowledge of field service technologies, installed-base management, parts operations, remote support and data-driven service models.
• Ability to lead across a highly matrixed, multinational organization and influence senior stakeholders without relying solely on direct authority.
• Ability to travel domestically and internationally as business needs require; valid passport and, where required, an acceptable driving record.

Interview Requirements and Candidate Privacy Notice

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

All Job Posting Locations

Fredericksburg, Laconia, Remote Massachusetts, Woburn

Remote Type

Hybrid

EEO Statement

We are committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Accommodations

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

Welcome

Boyd Thermal is now part of Eaton—bringing together two strong teams to serve high-growth markets like AI, aerospace, and data centers. The combination of Boyd Thermal’s advanced thermal capabilities and Eaton’s power-management expertise creates a best-in-class, end-to-end portfolio that improves reliability and speed for customers. Eaton is investing in both the technology and the people to scale globally, marking the start of a new growth chapter. As integration progresses, some employment programs or benefits may change for select employees.

About Us

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.