GoHighLevel Specialist

Position: GoHighLevel Specialist Number of hours: 32 hours/week Schedule: UK Time Zone - 9AM - 2PM (Mon - Thursday only) Key Responsibilities GoHighLevel Automation & Workflow Management Set up, manage, and optimize GoHighLevel workflows, pipelines, triggers, automations, and sequences . Maintain documentation of all GHL automations, logic structures, and campaign flows. Build and manage forms, surveys, landing pages, scheduling workflows , and automated communication journeys. Ensure all GHL systems run smoothly, with consistent tagging, routing, and user flows. Launch Operations & System Coordination Update ClickUp with status changes, blockers, decisions, and workflow updates related to GHL processes. Maintain product and operational documentation (automation logic, journey maps, checklists) inside ClickUp. Support user testing by setting up GHL scheduling , email reminders, confirmation sequences, and feedback forms. Compile data from GHL analytics to support dashboard reporting and performance metrics. User Research & Funnel Coordination Manage GHL-delivered user testing journeys: booking, reminders, follow-ups, and feedback collection. Tag, segment, and organize user feedback and data inside ClickUp and GHL. Prepare research templates (forms, feedback surveys, interview guides) to streamline testing. Data, QA & Documentation Hygiene Conduct weekly audits of: GHL tags, triggers, broken automations ClickUp tasks, stale items, missing fields Forms, funnels, and user flows Maintain “single source of truth” documentation on all workflow setups and decisions. Test live workflows to validate data integrity and identify discrepancies or errors. ClickUp Workflow Templates & Improvements Learn the product team's ClickUp structure and maintain workflow templates. Suggest improvements to automation processes and workflow efficiency. Create and maintain templates for GHL sequences, onboarding flows, user testing journeys, and operational tasks. Qualifications Must-Haves 23 years experience in remote operations, marketing automation, or admin support . Strong, hands-on experience with GoHighLevel workflows, funnels, triggers, email sequences, forms, and tagging . Familiarity with project management tools such as ClickUp, Asana, Notion, or Airtable . High attention to detail in managing complex workflows and documentation. Strong written English communication skills. Comfortable using Google Workspace (Docs, Sheets, Forms, Calendar). Systems thinker able to understand and structure workflow logic. Comfortable in a fast-paced, early-stage environment with shifting priorities. Able to work with UK business hours overlap (9am2pm). Can start within 2 weeks. Nice-to-Haves Experience in SaaS, tech, or startup environments. Exposure to user research coordination or customer success operations. Familiarity with Miro, Typeform, or user testing tools . Understanding of product development cycles and testing workflows. Prior experience supporting product launches or structured release cycles.