Graphic Designer - Custom

The Graphic Designer – Custom supports CORKCICLE's growing customization business by preparing, editing, and formatting customer artwork for production and creating visual mock-ups to support customer orders and sales opportunities.

This hands-on, production-focused role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple design requests accurately and efficiently. The ideal candidate enjoys structured, detail-oriented work, takes pride in delivering consistent results, and follows established processes while identifying opportunities for improvement.

Working closely with the Atlanta Custom Shop, Customer Service, Sales, and third-party design teams, this individual balances routine artwork preparation with time-sensitive requests, including quick-turnaround mock-ups for customer presentations and sales opportunities.

This position is based in Orlando, FL, and follows a hybrid schedule with weekly in-office attendance as determined by management.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Review work orders, customer requests, and supporting documentation to understand artwork specifications, customization requirements, and deadlines.

• Design, edit, correct, resize, and reformat customer-provided logos and artwork to meet CORKCICLE's customization and production standards.

• Prepare accurate digital mock-ups and proofs for customer review and approval, ensuring consistency with specifications and brand standards.

• Create concept mock-ups and visual presentations to support Sales team pitches, customer meetings, and new business opportunities.

• Manage multiple artwork requests, prioritizing assignments based on production schedules, deadlines, and business needs while responding promptly to urgent requests.

• Follow established workflows to ensure projects are tracked, completed, and delivered within required timelines.

• Maintain organized project files, artwork documentation, and status tracking to provide visibility into progress and outstanding deliverables.

• Proactively identify missing information, potential errors, or obstacles that could delay completion and communicate concerns to appropriate stakeholders.

• Perform quality checks on completed artwork and mock-ups to ensure accuracy and compliance with customization requirements.

• Collaborate with the Atlanta Custom Shop, Customer Service, Sales, and third-party design teams to support efficient project execution and timely delivery.

• Identify opportunities to improve processes, streamline workflows, and strengthen consistency in managing design requests.

Reporting Relationship: Reports to the Director of Product and Design. This position has no direct reports.

The essential functions and responsibilities listed above may change at any time, with or without notice, and are not intended to represent a comprehensive list of duties.

QUALIFICATIONS – KNOWLEDGE, SKILLS & ABILITIES

Education & Experience

• Bachelor's degree in Graphic Design, Visual Communications, or a related field and a minimum of two years of relevant professional experience; or equivalent professional graphic design experience in lieu of a degree.

• Experience in production design, artwork preparation, custom products, promotional products, or print production preferred.

• Experience managing recurring design requests and competing deadlines in a high-volume environment preferred.

• Portfolio or examples of completed design work demonstrating technical proficiency, accuracy, and attention to detail.

Technical Skills

• Proficiency in Adobe Illustrator and Photoshop, including modifying, formatting, and preparing artwork for production.

• Strong understanding of graphic design fundamentals, including layout, sizing, formatting, and file preparation.

• Ability to interpret artwork specifications and translate customer requests into accurate, production-ready files.

• Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.

• Experience working in a Mac environment preferred.

• Willingness to learn and utilize AI-powered design tools as appropriate to support efficiency and productivity.

• Ability to use project tracking tools, spreadsheets, and other organizational systems to manage assignments and monitor progress.

Core Competencies

• Attention to Detail: Consistently produces accurate, high-quality work and identifies errors or inconsistencies before they impact customers or production.

• Organization & Accountability: Effectively manages assignments, tracks progress, and takes ownership of completing work with minimal oversight.

• Process-Oriented Mindset: Follows established procedures, maintains consistency in recurring tasks, and identifies opportunities for improvement.

• Time Management & Sense of Urgency: Balances routine responsibilities with time-sensitive requests, adjusting priorities to meet deadlines without compromising quality.

• Problem-Solving: Proactively identifies issues, seeks clarification when needed, and takes appropriate action to keep projects moving forward.

• Communication & Collaboration: Communicates clearly and professionally with internal and external partners to clarify requirements, provide updates, and resolve questions.

• Adaptability: Remains organized, productive, and focused in a fast-paced environment with changing priorities and turnaround expectations.

WORK SCHEDULE

• Ability to work during core business hours of 9:00 a.m. – 5:00 p.m., Monday through Friday.

• Flexibility to accommodate occasional schedule adjustments based on business needs and project deadlines.

• Hybrid work arrangement requiring weekly in-office attendance as determined by management.

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

• Work is performed primarily in an indoor office environment with moderate noise levels.

• Must be able to remain seated for extended periods while working on a computer and communicating by telephone or video.

• Must be able to occasionally lift up to 20 pounds, with or without reasonable accommodation.