Group Marketing Intern CoCe & Telesales

Verisure is seeking a talented and passionate Group Marketing intern to support on the optimization strategies for the Acquisition Contact Center and Telesales operations across the group and make a tangible positive impact.

In this position you will have the opportunity of working in both acquisition & portfolio Marketing, potentially across 18 countries, hand in hand with an extraordinary global team.

This role is a great opportunity for candidates interested in gaining a strong strategic perspective on Marketing, while also having the opportunity of getting hands-on experience in project implementation.

Responsibilities

· Understand and support the implementation of technology and systems within the Contact Center operation, coordinate requests, and support markets while identifying new and improved ways of creating value through technology.

· Collect & analyze data: gather relevant data and analyze it to identify patterns, trends, and propose optimizations in Contact Center operations.

· Build marketing reports that allow to measure marketing performance along different geographies.

· Condense the data and insights into clear and concise presentations for the Marketing audience in the company.

· Support the organization and the content preparation for specific workshops and training sessions, with the aim of documenting and sharing company best practices.

Candidate profile:

The role will be a great fit for someone who:

· Is fluent in written and spoken English (other languages are a plus: Spanish, German, Italian, French).

· Has strong analytical & efficient problem-solving skills.

· Has strong interpersonal skills, with written and oral communication capabilities - ability to build relationships and work effectively with people at all levels in an organization.

· Is impact-oriented with a strong hands-on approach.

· Is structured, detail oriented, and capable of understanding the big picture.

· Is interested in Technology, always curious, and willing to learn.

· Degree Preferred

What we offer

· Paid internship with a full-time schedule and flexibility.

· Hybrid model. Work from home and at our great Madrid offices in Pozuelo de Alarcón.

· Holiday/Vacation entitlement.

· Lunch provided on site with diverse & healthy food options.

· A minimum term of 6 months with the potential to extend to an additional 6 months.

· The position will be based in Madrid (Spain).

Our internship opportunities are incredibly successful with a high retention rate and the potential to join us on a permanent basis. Verisure will offer you:

· A dynamic and vibrant environment. Our office is an open-plan space in which you will be able to interact with the best professionals from different teams at all levels.

· An international and talented Marketing team with cross-functional backgrounds (ad agencies, tech & data companies, consulting firms), making it a great learning experience.

· Projects with a global scale, which can entail both a strategic and/or operational role, making it a fantastic development experience.

· High responsibility and strong exposure to stakeholders, enabling candidates to develop hard & soft skills.

· Opportunities to grow and develop quickly and transversally depending on experience, skills, performance, and ambition, leading – ideally - to a full-time position.

Strong Fit with Our DNA

Everything we do is driven by our DNA. Our DNA has enabled us to grow at a double-digit pace for many years and is setting us up to continue this journey.

Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.

Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.

Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.

Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.

With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

Verisure’s strategic context and growth journey

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect more than 6 million families and small businesses across 18 countries in Europe and Latin America. And our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest double-digit growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers

Diversity, inclusion, equity, and belonging at Verisure

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.

About Us

We are Verisure – and we are Proud to Protect

Verisure is the leading provider of professionally-monitored smart alarms for residential households

and small businesses in Europe, and we are growing in Latin America. We trade as Verisure in most of the countries where we operate, and as Securitas Direct in Spain and Portugal.

We protect more than three million customers in 19 countries. Our business model integrates product development, design and sales with installation, outstanding service and a 24/7 professional monitoring solution. We protect people from intrusion, fire and flood - and we save lives.

We believe it is a human right to feel safe and secure.

It takes passionate people to protect

Protecting what matters most for our customers takes innovative technology and, above all, passionate people. People who are driven by our purpose. Every one of our 33,000 colleagues takes this responsibility to protect seriously. Every day, they demonstrate our DNA – the unique imprint we look for, nurture and unleash in every member of our Verisure family.

Our people strategy is clear: to create the best, winning team. We do this by finding and attracting the very best talent; by growing and nurturing the talent we already have; and by engaging our people around our vision, our strategy and our DNA.

And with more than 80% of our colleagues interacting with our customers every day, they personally deliver our customer promise: to protect what matters most.

Do you have what it takes to be Proud to Protect? Would you like to be part of the next phase of our successful growth story? We are looking forward to receive your application.