Group Vice President, Product Management

Pay Range:

$262,000 - $275,000 annually, and 20% incentive target

The American Arbitration Association (AAA) is seeking a Group Vice President, Product Management to lead and scale our enterprise Product Management function and help shape the next generation of AAA products and services.This is a senior enterprise leadership role with a broad mandate spanning product strategy, portfolio management, customer experience, commercialization, and organizational capability building.

The GVP will translate AAA’s strategy, customer needs, market opportunities, and emerging technologies into a high-performing portfolio that delivers meaningful customer and business outcomes.

The role also has direct business responsibility for AAA’s AI and other designated new-product businesses, including P&L accountability, commercial strategy, revenue targets, and leadership of dedicated business development and sales resources.

What You’ll Do

Build and lead an enterprise Product Management function. Establish the operating model, governance, processes, decision rights, standards, tools, and capabilities required to mature and scale Product Management across AAA. Build and develop a high-performing organization spanning Product Management and related disciplines such as product experience/UX, business analysis, and product operations.

Set product and portfolio strategy. Develop an enterprise product strategy aligned with AAA’s strategic priorities and long-term objectives. Establish portfolio priorities and guide investment, sequencing, resource allocation, and trade-off decisions. Evaluate opportunities to build, buy, license, or partner to expand capabilities and accelerate product development.

Put customers and markets at the center of product decisions. Establish disciplined approaches to customer discovery, user research, market intelligence, competitive analysis, journey mapping, and behavioral insights. Maintain relationships with customers, users, industry stakeholders, and strategic partners to ensure product decisions are grounded in real-world needs.

Lead commercialization of AI and new products. Own the commercial and sales strategy for AAA’s AI and other designated new-product businesses. Establish revenue targets and commercial-readiness criteria, oversee pipeline and customer acquisition, and lead the dedicated business development and sales resources supporting these businesses.

Own new-product business performance. Manage the P&L for AAA’s AI and other designated new-product businesses, including revenue performance, product costs, investment requirements, forecasts, and financial trade-offs. Develop business cases and investment recommendations that balance customer value, market opportunity, financial impact, risk, and scalability.

Shape the end-to-end customer experience. Lead product experience across customer-facing platforms, products, and touchpoints. Use UX research, customer feedback, behavioral data, and journey mapping to identify opportunities to improve usability, engagement, adoption, and customer outcomes.

Create strong enterprise partnerships. Work closely with Technology, Innovation, Operations, Marketing, Business Development, Alliances, Finance, Legal, Security, Data, AI Governance, and business-unit leaders to turn product strategy into successful customer and business outcomes.

Measure what matters. Establish portfolio- and product-level success measures spanning customer adoption, experience, business impact, and lifecycle performance. For designated new-product businesses, establish and manage revenue, profitability, pipeline, conversion, retention, expansion, and other relevant commercial measures.

What You’ll Bring

• Bachelor’s degree in Business, Computer Science, Engineering, Product Management, or a related discipline; an advanced degree is preferred.
• 15+ years of progressive experience in product management, technology-enabled services, digital businesses, business strategy, or related fields, including significant senior leadership experience.
• Demonstrated success building, transforming, or scaling a product function, product portfolio, business line, or technology-enabled business.
• A track record of translating customer and market needs into products or services that achieve meaningful adoption, revenue growth, and measurable business results.
• Experience leading customer or user experience strategy across multiple products, platforms, or customer touchpoints.
• Strong experience in product strategy, portfolio management, customer discovery, commercialization, business models, pricing, go-to-market strategy, strategic partnerships, or revenue-generating products.
• Experience operating at enterprise scale in complex, multi-stakeholder organizations and influencing across business, technology, and functional teams.
• Broader business leadership experience—including direct P&L responsibility, commercialization, operations, strategic partnerships, or business development/sales leadership—is strongly preferred.
• Experience with AI-enabled products, legal technology, professional services, or other technology-enabled services is strongly preferred. Experience establishing Agile product and product-ownership practices at scale and familiarity with AI-assisted software development are also preferred.
• A law degree or experience in legal technology product management or go-to-market strategy is a plus.

Leadership Profile

The successful candidate will combine deep product expertise with strong commercial and enterprise leadership. You understand how customer value, market opportunity, competitive positioning, pricing, adoption, revenue, and investment come together to turn successful products into sustainable businesses.

You are a strategic and data-informed leader who can build new capabilities, develop talented teams, establish accountability, navigate ambiguity, and lead complex change. You communicate effectively at the executive level and can build alignment and drive decisions across organizational boundaries.

You also bring an entrepreneurial mindset and curiosity about emerging technologies, including AI, with the judgment to distinguish promising ideas from opportunities capable of delivering scalable customer and business value.

Work Environment

The position may be on-site, hybrid, or remote based on business needs and arrangements coordinated with management and Human Resources. The role requires regular interaction with employees, executives, customers, partners, and other stakeholders and may require regional and national travel.

Reasonable accommodations may be made for qualified individuals with disabilities.

About AAA-ICDR

The American Arbitration Association and its global arm, the International Centre for Dispute Resolution (AAA-ICDR), are the world’s leaders in arbitration, mediation, and online dispute resolution. As we evolve into a digital-first, solutions-driven organization, we are reshaping how the world thinks about conflict resolution—combining the integrity of our legacy with the agility of a modern tech company.

Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

The American Arbitration Association is an equal opportunity employer (EEO) and we value diversity in our workplace. We consider all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Welcome

Thank you for your interest in a career with the American Arbitration Association. You can track your application status and complete any required tasks below.

About Us

The American Arbitration Association (AAA) and its global division, the International Centre for Dispute Resolution (ICDR), are global leaders in arbitration, mediation, and online dispute resolution. For over a century, we have helped resolve complex disputes with fairness, efficiency, and integrity — earning the trust of businesses, organizations, and individuals worldwide.

Today, we are transforming how disputes are resolved. As a digital-first, solutions-driven organization, we are integrating advanced technology, data, and AI-enabled tools to improve speed, accessibility, and the overall user experience.

Our culture is grounded in purpose, innovation, and continuous improvement. We are proud to be recognized as a best-in-class employer, offering meaningful careers where employees can grow, collaborate, and make a measurable impact. Our comprehensive benefits include health coverage, a 403(b) with strong employer contributions, student loan assistance, and generous paid time off — supporting both professional success and personal well-being.