GTMS Senior Consultant

Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world’s leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.

As a GTMS Senior Consultant, you will be a focal point of contact for the customers on that project and will be responsible for driving the entire project right from requirement gathering sessions, designing the solution, configuring the system, doing system walkthroughs, testing and working cross-functionally with other teams such as product development, training, support and system administration. You will be the force behind the project and have a comprehensive view of all the deliverables and deliver within project timelines using the prescribed implementation methodology.

Responsibilities:

• Lead a team of support consultants and provide them guidance and direction on how to address production issues, software bugs and meet the SLA’s for various customers/engagements.
• Organize and conduct meetings with the customers for high priority and critical issues and provide directive to the consulting team to redress these issues
• Address application system issues for multiple clients after they are live in their production environment
• Work on system enhancements as requested by the client by understanding the requirement, configuring the system and coordinating any custom development that is required
• Play an active role on client system upgrade
• Carry out walkthroughs and end user demonstrations or Knowledge transfer sessions
• Documentation of new features, issues and resolutions
• Monitor issues in the helpdesk ticket queue
• Perform requirement gathering, design and configure the system.
• Provide functional spec to developer and test custom code written by developer
• Carry out all functional upgrade activities
• Execute regression testing to ensure smooth transition between software releases
• Lead sessions with system users to show them new functionality that is implemented or walkthrough of issue resolution
• Proactive communication and documentation of issue resolution progress
• Create a library of common issues and resolution best practices

About us: Vistex solutions help businesses take control of mission critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. Vistex solutions are supported by AI capabilities that help turn complexity into insight and action. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs.