Guest Experience Executive

Location: London – Hybrid – 3 days in Office

Team: Guest Experience Team

Who We Are

We’re brand brewery an integrated brand experience agency with a big heart and even bigger ideas. We help brands create meaningful connections through unforgettable experiences. From global employee engagement campaigns and immersive conferences to standout sports sponsorship activations and high-impact creative campaigns - we do it all. And we do it with heart, hustle, and a healthy dose of curiosity.

We may be small, but we think (and act) big. Working with budgets north of £2 million, we combine creativity, strategy, and smart collaboration with a close-knit, family-style culture that keeps our clients and our people coming back for more. We are a fast-paced business and look for level-headed, emotionally intelligent people who enjoy working collaboratively and want to grow with the agency during an exciting period of expansion.

Our mantra? Deliver beyond the expected. Always.

Our Values

These aren’t just words they shape how we work with each other and our clients every day:

Add Value – Whether it’s a tiny detail or a bold idea, everything we do makes things better.

Be Connected – We build real relationships, grounded in trust, empathy and collaboration.

Take Ownership – We step up, take initiative, and see things through.

About The Role

We’re looking for a Motion Designer & Editor to join our growing creative team. This role combines motion design, video editing, and visual storytelling across social, digital, brand, and campaign content.

You’ll work closely with the creative studio, accounts, events and production teams to create high-quality, performance-driven content that is visually refined, engaging, and platform-optimised. This is a fast-paced, hands-on role suited to someone who combines strong design fundamentals with excellent motion and editing craft.

The role also includes opportunities to travel for client projects every few months.

The Role

The Guest Experience team manages the delegate journey for events, from registration and communications through to on-site support.

This is an excellent opportunity for someone at the beginning of their events career who enjoys administration, organisation and working with data. The role focuses on maintaining accurate delegate information, supporting registration processes, cross-checking event data and helping the wider team deliver outstanding guest experiences.

You will work closely with the Guest Experience team and wider event teams, learning the fundamentals of delegate management while supporting a variety of exciting events.

What You'll Be Doing

Registration & Delegate Administration

• Support the Guest Experience team with event registration and delegate management activities.
• Input, update and maintain delegate data across registration platforms, databases and spreadsheets.
• Build and update registration forms and event websites using internal systems, with training and support provided.
• Process registration requests, amendments and cancellations accurately and efficiently.
• Assist with sending delegate communications such as registration confirmations, joining instructions and event updates.
• Monitor shared inboxes and help respond to delegate queries in a professional and timely manner.

Data Management & Reporting

• Maintain accurate records across multiple systems and databases.
• Perform detailed data entry and validation tasks to ensure information is complete and correct.
• Cross-check guest lists, rooming lists, transfer manifests and registration reports for accuracy.
• Assist with preparing regular registration status reports using Microsoft Excel.
• Identify and escalate data discrepancies or issues to the Guest Experience team.

Team & Event Support

• Provide administrative support to the Guest Experience team and wider event teams.
• Attend internal meetings and accurately record actions and updates when required.
• Support event preparation through document creation, proofreading and quality checking.
• Assist with on-site event registration and guest check-in as required.
• Help with general event administration and ad-hoc tasks to support successful event delivery.

What You'll Bring

We're looking for someone who is enthusiastic, organised and eager to learn. Previous event experience is not essential; what matters most is attention to detail, a positive attitude and a willingness to support the team.

Skills & Attributes

• Exceptional attention to detail and accuracy.
• Strong organisational skills and ability to manage routine administrative tasks.
• Comfortable working with large volumes of information and data.
• Confident using spreadsheets and checking information for accuracy.
• Positive, proactive and willing to learn new systems and processes.
• Strong written and verbal communication skills.
• Ability to manage deadlines and prioritise tasks in a busy environment.
• Reliable team player who enjoys supporting others.
• Professional and friendly approach when dealing with delegates and colleagues.

Your skills

Essential

• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
• Comfortable entering, updating and managing data within databases or online systems.
• Experience using spreadsheets to sort, filter and check data.
• Confidence learning and working with event registration platforms, CRM systems or content management systems.
• Administrative, office support and/or data-entry experience (including internships, placements or part-time roles).
• Experience handling information accurately and confidentially.

Nice to have

• Previous experience using registration platforms, CRM systems or databases.
• Experience with Monday.com or similar project management tools.
• Experience supporting events, hospitality, registration processes or guest services.
• Experience working with large datasets, guest lists or booking systems.

What We Offer

When you join BB, you can expect to enjoy being part of a small agile business which allows decisions to be made quickly and extensive opportunity for growth and development.

We also offer the following benefits:

• Holiday starting at 22 days (plus Bank Holidays) increasing each year
• A day off for your birthday
• Access to Health Assured EAP
• Employer pension contribution, 5% based on you making a personal contribution of 5%
• 4 week sabbatical after 5 years’ service
• Private Medical Insurance after 2 years’ service
• Core hours
• Hybrid working
• Enhanced pay for emergency dependency leave and Maternity
• A Training & Development Fund
• Cycle to Work Scheme
• Subsidised eye tests
• Season Ticket Loan
• Dog Friendly office

This is an opportunity to join a growing creative environment where your work will directly shape our events and the experience.

If you feel you meet the criteria above and would like to join our fun, diverse and growing team, please send us your cv and tell us why you would be a great fit for the role.