Guest Experience Executive

About GidiStays

GidiStays is a premium short-stay accommodation brand offering thoughtfully designed, fully serviced apartments across Lagos, including Lekki and Ikoyi. We are committed to providing our guests with comfortable, convenient and stress-free stays, supported by excellent hospitality and responsive service.

About the Role

We are looking for a smart, articulate and highly organised Guest Experience Executive to join our team.

You will be responsible for communicating with prospective and existing guests, managing reservation enquiries, responding promptly to messages and ensuring every guest receives professional, attentive service.

This is a communication-intensive role requiring excellent written English, strong attention to detail, good judgement and the ability to manage multiple conversations efficiently.

Key Responsibilities

• Respond promptly and professionally to guest enquiries through Airbnb, WhatsApp, email, phone and other booking platforms.
• Manage reservation enquiries, availability checks, booking confirmations and follow-ups.
• Convert prospective guest enquiries into confirmed reservations.
• Provide guests with accurate information about apartments, pricing, policies and check-in arrangements.
• Coordinate with the Guest Experience Manager, caretakers and operations team to resolve guest requests and complaints.
• Monitor communication channels to ensure no messages or enquiries are missed.
• Maintain accurate guest records and reservation information.
• Follow up with guests before, during and after their stays.
• Support guest satisfaction, positive reviews and repeat bookings.
• Maintain clear shift handovers and escalate unresolved issues appropriately.

Requirements

• Excellent written and spoken English.
• Strong communication, interpersonal and customer service skills.
• Highly organised, detail-oriented and responsive.
• Ability to multitask and manage several guest conversations simultaneously.
• Good problem-solving skills and ability to remain calm under pressure.
• Proficiency with computers, email, WhatsApp Business and online platforms.
• Previous experience in hospitality, reservations, customer service or customer support is preferred.
• Familiarity with Airbnb, Lodgify or other property management systems is an advantage.
• Must be based in Lagos and able to commute to Lekki Phase 1.

Working Arrangement

This is a hybrid position, with most duties performed remotely.

• Office attendance three times weekly, including Monday management meetings.
• Remote work on other scheduled days.
• Shift-based working hours, including some evenings and weekends.
• Reliable internet connectivity, a suitable remote working environment and availability during assigned shifts are essential.

Who We're Looking For

Someone who takes ownership of every conversation, follows through on commitments and genuinely enjoys helping people.

You should be proactive rather than reactive, comfortable using technology and capable of representing a premium hospitality brand with professionalism and warmth.

Salary

N200,000 - N250,000 monthly depending on experience

How to Apply

• Apply through LinkedIn with your CV and a brief introduction explaining your relevant experience and why you would be a good fit for GidiStays.