Guest Experience Manager- Temp

Hyatt Careers Careers Display Navigation Menu Hyatt.com Job Application Guidelines Language All Jobs University Programs Job Alerts Sign In Experience a "day in the life" of a Hyatt colleague through our Virtual Reality Experience . Close Virtual Reality Experience Notification View the ALGV-Hyatt Above Property Movement Guidelines . View the AMR-Hyatt Between Property Job Movement . Close Property Movement and Job Movement Notification If you're looking for a career with our Inclusive Collection, please view Inclusive Collection job postings . Close Inclusive Collection Job Postings Notification Home Search Job Details "When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. " Geoff Gray: General Manager, Park Hyatt Aviara Return to Search Guest Experience Manager- Temp Alila Alila Ventana Big Sur US - CA - Big Sur Entry Level Manager Seasonal Yearly US Dollar (USD) pay basis Req ID: BIG001016 Share Guest Experience Manager- Temp on LinkedIn Tweet Guest Experience Manager- Temp Share Guest Experience Manager- Temp on Facebook Share Guest Experience Manager- Temp via Email Summary At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

As a luxury resort set across 160 acres along California’s rugged Pacific coast, Alila Ventana Big Sur offers guests a highly personalized experience surrounded by redwoods, mountains, and the Pacific Ocean. The property’s approach to hospitality is rooted in thoughtful service, privacy, wellness, nature, and creating meaningful experiences for every guest. Position Summary The Guest Experience Manager is responsible for creating exceptional pre-arrival experiences for our guests through proactive communication, personalized itinerary planning, and seamless coordination with on-property teams. This remote leadership role serves as the primary point of contact for guest outreach prior to arrival, ensuring every stay is thoughtfully curated and executed to the highest luxury hospitality standards. In addition to overseeing the pre-arrival guest experience, this position provides leadership and support to the Concierge team while partnering closely with the Front Office to ensure a seamless arrival experience from reservation through departure. Essential Responsibilities Guest Experience & Pre-Arrival Conduct personalized pre-arrival outreach to guests via email and phone. Manage the Guest Experience inbox, ensuring timely, professional, and personalized responses. Build customized itineraries based on guest preferences, celebrations, and special occasions. Coordinate dining reservations, activities, transportation, spa appointments, and other resort experiences. Anticipate guest needs by reviewing guest history, preferences, and loyalty information. Ensure all guest requests are accurately documented and communicated to operational departments. Identify opportunities to create memorable "wow" moments and personalized touches. VIP & Luxury Experience Coordinate all VIP arrivals, amenities, and special requests. Collaborate with department leaders to execute personalized guest experiences. Ensure all VIP details are communicated accurately before guest arrival. Monitor upcoming arrivals to ensure no guest requests are overlooked.

Leadership & Operations Provide day-to-day leadership, coaching, and support to the Concierge team. Partner closely with the Front Office leadership team to ensure operational readiness for arrivals. Assist with guest recovery opportunities and service escalations as needed. Maintain Forbes standards while supporting departmental goals. Review daily arrivals and prioritize outreach based on guest profile and reservation details. Support coverage for Concierge and Front Office functions when operationally necessary. Monitor departmental communication and ensure timely follow-up on outstanding requests. Assist with on going training and onboarding of Concierge team members. Partner with Housekeeping, Food & Beverage, Spa, Activities, Transportation, and other departments to coordinate guest experiences. Maintain effective communication with on-property leadership regarding guest expectations and operational needs. Support special events, buyouts, and high-profile guest experiences. This is a salaried position with compensation at $64,000-$68,700. This is a temporary position with an assignment of 90 days. We Offer Excellent Benefits: Free room nights, Discounted and Friends & Family Room Rates Medical, Prescription, Dental and Vision Insurance 401K with company match Paid Vacation, sick days, new child leave, and personal day Paid Family Bonding Time and Adoption Assistance Tuition Reimbursement Free colleague meals during shift Employee Stock Purchase Plan Discounts at various retailers- Apple, AT&T, Verizon, Headspace and many more Qualifications Minimum 2-3 years of luxury hospitality experience. Previous experience in Concierge, Front Office, Guest Relations, or VIP Services preferred. Prior supervisory or leadership experience preferred. Excellent written and verbal communication skills. Strong organizational and time-management abilities. Ability to manage multiple priorities in a fast-paced environment. Exceptional attention to detail. Strong problem-solving and decision-making skills.

Proficiency with hotel property management systems and Microsoft Office. Ability to work independently in a remote environment while maintaining close collaboration with on-property teams. Success Measures The Guest Experience Manager will be evaluated on: Timeliness and quality of pre-arrival guest outreach. Guest satisfaction and service recovery outcomes. Accuracy and execution of personalized itineraries. VIP arrival readiness. Concierge team support and development. Communication and collaboration with operational departments. Overall enhancement of the luxury guest experience from pre-arrival through arrival All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Apply Share Guest Experience Manager- Temp on LinkedIn Tweet Guest Experience Manager- Temp Share Guest Experience Manager- Temp on Facebook Share Guest Experience Manager- Temp via Email Expand to see more Equal Opportunity Employer All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please read our EEO Policy Statement (PDF) . For additional information read your EEO rights under the law (PDFs) . Caring For People (PDF) Reservations Modify/Cancel Retrieve Hotel Bill Customer Service Corporate Sites Careers Investor Relations Corporate Responsibility Hyatt Development Vacation Ownership Travel Agents What's New Newsroom New Hotels Explore More Featured Destinations All Inclusive Resorts Hyatt Residences Gift Cards Roomkey.com Privacy Policy Terms & Conditions Cookie Center Security & Safety Modern Slavery and Human Trafficking Do Not Sell My Personal Information © Copyright 2026, Hyatt - Careers. All rights reserved